Catering Reviews by Customers

I am terribly upset with my entire experience with Eatz Catering. Firstly, they keyed in my order wrongly as 60 pax instead of 50 and when I replied the email to highlight this matter, my email was ignored and I had to call again.

On the day of the buffet, I received a call at 1pm and the delivery man wanted to come either earlier or later than my stipulated timing of 2.30pm. He claims that his schedule states 1.30pm instead.

And for collection, I had deliberately called to inform that that it has to be 4.30pm as I have to clear the venue by 5pm. I also informed the deliveryman. Yet, no effort was made to adhere to the timing, and items were only supposedly cleared at 6.30pm as the deliveryman stated in his SMS.

To top it all off, the items that came were wrong. Instead of chocolate cake, green tea swiss roll and barley, I received coffee cake, raspberry roll and a lychee drink that tasted bland. It is not just one mistake out of seven orders, but three!

The first confirmation email came Without any mention of the total cost nor breakdown of cost. The official invoice also did not come with the food items ordered so it was impossible for either party to verify. The person ordering is not always the person present to collect. Neither is the deliveryman the one who took the orders.

I have ordered buffets from various companies countless times, and this is the first time I've encountered an invoice without food items stated and an email without price. The whole experience was highly unprofessional and shocking since I had a good impression of Eatz as quite a reputable company.

I'm highly disappointed with this experience and will never use this caterer again.

Food is generally good and price of mini buffet package is reasonable.

The name "北京鸭" give me a wrong impression. it just like normal roasted duck selling in hawker centre.

Great! One of the best value for money when it comes down to orders for 30 or less pax. Food was better than expected!

Bean curd is too cold, is only an hour after delivery.
And the Prawn is not so fresh and very tiny.

The tempura prawn's batter was not crispy at all on arrival time.

pork rib dish, not using pork rib. it was just sliced lean pork.
Crispy Fried Cod Fish dish, was just normal fish.

overall, it delicious.
my guests like it.

Delivery was prompt.
But the fish dish was disappointing with lots of bones.
The spare ribs could have been less tough.

Service was good be it the CSO or the person who came to set-up..

Food quantity was alot as well..

will definitely order from them again..

We almost cannot find the sotong inside the yu tiao, the paste is so thin. The prawns are also not defrosted well, causing it to be very soggy. The chestnut duck and the curry chicken are very well received though.