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The Cake Shop

4.5 / 5 (630 reviews) 5.0 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*94%
Food Quality4.3 / 5
Service & Communication4.4 / 5
Value4.2 / 5

Customer Photos (621)

Reviews (630)

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630 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

G
Ms Grace Lim Verified Purchase
4.0 / 5

Very yummy.. will definitely order from this cake shop again

Discrepencies of delivery timing.. specific delivery time of 30 mins can be chosen when ordering from foodline but caterer advised that only a time frame to be chosen after purchasing.. nevertheless.. cake was delivered on within time frame allocated and no issues.

Am really pleased with the cake.. not too sweet and it's really soft.. very yummy..however. . The top of the cake cracked when we insert the candle. So.. it be perfect if it didn't cracked.
1x LITTLE PONY @$58.9 (Size : 9 Inch (12-18 pax)) (Flavours : Vanilla) (Eggless : No) (Big Candles : 8) (Small Candles : 8)
CL
Ms Celine Lau Verified Purchase
4.0 / 5

Poor Experience

Foodline customer service was poor assuring us that the cake will arrive before the birthday party started at 12pm. Stress was made worse as some guests have already indicated they will be leaving early.

Cake size on Foodline is expensive for amount charged. You are better off buying from retail cake shops with no worries of delivery.
VK
Ms vicki koh Verified Purchase
4.0 / 5

Easy and free delivery

Foodline is very friendly and helpful over the phone. However, service stops after payment. Call centre from the HR of thecakeshop is not very friendly and keep saying they did not promise to deliver cake even after foodline called and confirm.with them. I had to chase and repeat my situation every calls ive made. They also did not get back to me even though they said they will call back. However, they are able to deliver the cake within a short time frame on time eventually.
Cake is very fresh and soft , suitable for kids. Reasonable price as it include delivery.
Will order again in future
JB
Mrs Jenny Boh Verified Purchase
4.0 / 5

Wish such mistake not happened...

The cake was good...But they gave only 1 big candle and 1 small candle! The cake was to celebrate my daughter's 18th birthday and so that evening I had to put only one small candle instead:(
SW
Ms Michelle Verified Purchase
4.0 / 5

Minion cake

The cake is very pretty with chocolate and white chocolate shavings.the decoration of the cake is very nice.the cake also taste good.delivery is earlier than indicated time which is fine.
1x Minion Dreamy @$58.9 (Size : 9 Inch (12-18 pax)) (Flavours : Chocolate) (Eggless : No) (Big Candles : 1) (Small Candles : 3)

Delivery Feedback

Based on 209 customer responses.

  • On time or up to 30 min early: 197 (94.3%)
  • More than 30 min early: 11 (5.3%)
  • Late: 1 (0.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 189
  • Less than 10 min early: 2
  • 10–15 min early: 3
  • 15–30 min early: 3
  • More than 30 min early: 11
  • Less than 10 min late: 1
  • 10–15 min late: 0
  • 15–30 min late: 0
  • More than 30 min late: 0

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