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The Cake Shop

4.5 / 5 (630 reviews) 5.0 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*94%
Food Quality4.3 / 5
Service & Communication4.4 / 5
Value4.2 / 5

Customer Photos (621)

Reviews (630)

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630 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Jasmine
Ms Jasmine Verified Purchase
4.0 / 5

Value for money

Cakes looked nice. Taste is pretty normal. Overall, it's still value for money.
SR
Ms Sumitra Rai Verified Purchase
5.0 / 5

Value for money and time

I normally do not order my children's birthday cake online. But due to constraint of time, this time I ordered and I have not regrets as not only my order was made smoothly, I also saved time looking for the right caterer!
1x Hazel Nut Crunch @$32.9 (Size : 7 Inch (7-10 pax)) (Big Candles : 1) (Small Candles : 5) 1x Hazel Nut Crunch @$32.9 (Size : 7 Inch (7-10 pax)) (Big Candles : 1) (Small Candles : 5) 1x Hazel Nut Crunch @$32.9 (Size : 7 Inch (7-10 pax)) (Big Candles : 1) (Small Candles : 5)
SP
Sarah Poon Verified Purchase
3.0 / 5

Nice pic,but too sweet, elmo face cracked with candles

After waiting for 2 days, I had to call the cake shop personally to confirm my order was received. Even though I received email confirmation from Foodline that the cake shop has received my order, based on the information on the site, the cake shop was supposed to call me to confirm it. So, service wasn't as expected.
Delivery time slot on Foodline allows you to choose a specific timing, but in actual fact, the cake shop don't allow that, unless you pay delivery fee. So I had to settle for a 2-5pm delivery slot, which was fine with me,. Delivery came at 5pm.
Cake looks great, taste a bit too sweet. The top layer, where the elmo pic was printed on, was a bit too hard, such that when we tried to put in the candles, the top layer cracked. So Elmo had a cracked face.
1x Elmo @$58.9 (Size : 9 Inch (12-18 pax)) (Flavours : Strawberry) (Eggless : No) (Big Candles : 2) (Small Candles : 2)
Ms Janice Tan
Ms Janice Tan Verified Purchase
5.0 / 5

*Super Like*

The chocolate cake was soft and yummy. My daughter liked the simple design. My mum, my sisters and even my 1yo son loved the yummy cake. *Super Like*
1x Kit Kat Boom @$52.9 (Size : 8 Inch (7-10 pax)) (Big Candles : 2) (Small Candles : 8) Choose one
J
Jeffry Tan Verified Purchase
5.0 / 5

No hassle! Simple & fast!

Got a call from The Cake Shop immediately after placing the order on foodline.com and cake was delivered promptly in 3 days as promised! What a breeze!

Delivery Feedback

Based on 209 customer responses.

  • On time or up to 30 min early: 197 (94.3%)
  • More than 30 min early: 11 (5.3%)
  • Late: 1 (0.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 189
  • Less than 10 min early: 2
  • 10–15 min early: 3
  • 15–30 min early: 3
  • More than 30 min early: 11
  • Less than 10 min late: 1
  • 10–15 min late: 0
  • 15–30 min late: 0
  • More than 30 min late: 0

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