ECreative Catering Pte Ltd

1- Order delivered wrongly. Supposed to be Oat Chicken but delivered Curry Chicken instead
2- Portion is unjustifiable too little

Item name plate was not given , food was average. the mini eclair looks n take like cream puff.
Food portion was more than enough but the plates given was too little, plate finish before food does. drinks run out but not the cups.

Have inform to separate the floss on the pineapple rice so that it is vegetarian , but fail to do so.

sales person was good to advise to separate the food into 2 set up so guest don't have to queue up and wait for the food.

1) My order was delivered an hour earlier without using a warm bag. So you can imagine how our guests felt. The food should be good but now it's a spoil the taste & texture. we never received such lousy Prawn Paste Mid Joint before (Refer to attached photo) soft and Sticky.
2) They provide plastic plates, 1 pack of Fork w/o Spoon and 1 plastic tong.

3. Delivery guy was not polite. When we seek clarification.

Ordinary rice packs - felt food packaging and colors and tastes could have been better presented for a bulk order
Waited for email a few days for invoice

Service was poor. Made a bulk order for an event and specifically stated an allergy notice to the caterer. The caterer acknowledged it and said would take note. Food came with specified ingredients that were on the allergen list. They called to check on the matter and were completely unkind about the situation. All they said was 'ok will inform the chef, there's nothing we can do about it'. Ordered chicken instead of fish and fish came - which was also on the list of allergens. The caller got extremely defensive and blamed it on the coordinator, with specific words 'That's not our problem'. The call was fault-blaming and the supplier was extremely unkind and defensive with 0% apologetic. Please be careful when you order from them.

Food was ok. Do expect to have some eggshells in the omelette. Some portions were generous while while were lesser.

I felt disappointed with the caterer.
The caterer last min changed on a dish, however there was no responsibility to inform or ask for my acceptance. Customer do not have a choice to reject due to caterer is closed during weekend?

Olive fried rice is nice. Golden Salted Egg Fish w Crispy Fish Skin is not nice anymore. When I first time order, it was nice. Prawn paste mid joint is worst dish as I dont feel any prawn paste.

The food was rather salty to us. The curry chicken is the worst cos a bit sour taste with thick layer of oil. The chicken meat is black color also. End up no one wanted to eat it. Luo Han Chye look very different from what is expected actually. More like cabbage dish only. Honeydew Sago cannot find any sago... The other orders are so so. Quite disappointed with the order actually.

Very disappointed in this caterer! When requesting for payment, they can reply almost immediately. But when I ask for clarification, they just ghost me.
Is it so hard to just clarify with your customer and clear the air?

The food served was miserably little
The number of pax that came on that day was much lesser than I projected but the food was not enough.