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ECreative Catering Pte Ltd

4.3 / 5 (3,813 reviews) 4.5 / 5 in the last 6 months
MUIS certified caterer FoodLine verified reviews
On-time delivery*82%
Food Quality4.1 / 5
Service & Communication4.2 / 5
Value4.2 / 5

Customer Photos (9100)

Reviews (3,813)

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330 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr Dex Lim
Mr Dex Lim Verified Purchase
  • Baby Full Month
  • Sin Ming Avenue
  • 12th Jan 2020
  • 35 pax
  • High Tea F
3.0 / 5

Failed big time and full of disappointment.

Have given a poor review because of 2 things.

1) Very poor sales representative, seems showed very slow and uninterested attitude in confirming my order. I have to keep calling in to ask and confirm, requesting reply from them.

2) To my shocking when the staffs came to collect their tables and stuffs, the moment they removed the table clothes, small bugs and small cockroaches dropped onto the floor. So disgusting and unhygienic. I should be reporting this to NEA or SFA. Lucky all my guests did not get any food poisoning or find and bugs in their food from the catering setup.

This is my first and LAST time ordering from Ecreative. Full disappointment.
Honeydew Sago
Ms Ivy
Ms Ivy Verified Purchase
3.0 / 5

Customer Service sucks!

The food considered ok only. I told one of the service staff that 1 of my collegue is vegetarian n she assured that olive rice is vegetarian. In the end, food came, prawns are in the olive rice! In the end, my collegue cant eat tat rice. I emailed the lady Naxx but not a single response from her. Most horrid caterer.
Ms KELLY KUAH
Ms KELLY KUAH Verified Purchase
3.0 / 5

Average

Wheat prawn is not fresh, Thai pineapple rice not recommended.
Catering co forgot to bring lunch box & flower which both itmes were clearly stated in their invoice.
Ms Linda Ng
Ms Linda Ng Verified Purchase
  • Corporate/Company Event
  • Straits Boulevard Singapore Chinese Cultural Centre
  • 1st Dec 2019
  • 320 pax
  • High Tea B
3.0 / 5

So...So...

Food is alright.. slightly below expectation.. The forture prawn is not really prawn.. its made of tofu skin and vegetable... the forgotten the cups for the drinks..lucky they are still within the area.. setup staffs not friendly..
Mdm May Lim Yen Ling Lim
Mdm May Lim Yen Ling Lim Verified Purchase
3.0 / 5

Overall, food taste & customer could be improve more!

Our Order was mixed up at the last minute in the morning and we were hugely Disappointed we didn't get to try the signature Curry Chicken! Kampong Fried Mee Siam was too Bland and no ingredients at all, really just Bee Hoon Only!

The dishes wasn't presented with Name of Dishes and we had to introduce them to our guests personally.

Overall, food taste & customer could be improve more!
Ms Alice Lee
Ms Alice Lee Verified Purchase
3.0 / 5

Definitely more room for improvement

I've reminded them that my party will start from 11.15am and despite my reminders requesting for prompt delivery which they have told me to give them 1 hr grace, their delivery guy came at 10am. From 10-3pm, it's 5 hours and I've requested for more burner in case the food turned cold before 3pm but was told that he did not have reserve. I guess they should be well prepared if they will want to arrange earlier delivery.

Delivery Feedback

Based on 2,867 customer responses.

  • On time or up to 30 min early: 2,337 (81.5%)
  • More than 30 min early: 369 (12.9%)
  • Late: 161 (5.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 1,901
  • Less than 10 min early: 54
  • 10–15 min early: 147
  • 15–30 min early: 235
  • More than 30 min early: 369
  • Less than 10 min late: 10
  • 10–15 min late: 35
  • 15–30 min late: 46
  • More than 30 min late: 70

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A customer just ordered for 30 pax for delivery on 3rd Nov, 6:30PM
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