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ECreative Catering Pte Ltd

4.3 / 5 (3,814 reviews) 4.5 / 5 in the last 6 months
MUIS certified caterer FoodLine verified reviews
On-time delivery*82%
Food Quality4.1 / 5
Service & Communication4.2 / 5
Value4.2 / 5

Customer Photos (9102)

Reviews (3,814)

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3,814 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms ADELINE TAN
Ms ADELINE TAN Verified Purchase
3.0 / 5

Food Not Bad, But Did Not Arrive On time

Food supposed to come at 11.30am but only arrive around 12.35pm. All warehouse staffs came to main office to wait for food and need to rush back to work at 1.30pm. Driver was stuck at Jurong Island, so my food arrive already cold. by the time set-up, my guys start eating as rushing back to work. call Ecreative so many times, then someone say the lady I spoke to earlier when for lunch ( no responsibility), haven't settle my case when for lunch. another lady answer phone. before the food came I chase a few times. Pineapple rice not so cooked. But I cant deny that the Luo Han Chye and Crystal Dumpling and Honey Prawns are really Nice ! Yummy. I cant blame driver for being stuck at Jurong Island. the caterer should get two different van to send the food. and last thing, the water was dirty, they claimed that that took the wrong dispenser( it was meant for coffee actually). but no one dare to drink. (a lot of black dots in the water), see pic ... although they compenstate here and there but I was under pressure with 30 pax ! I have to go round to apologise to all the staffs... very bad experience.. first they deduct $60 ( which I return $2 back to each staff). then about the drink they will compensate 2 logcakes and $30 return. supposed to collect trays back at 2.30pm but end up came after my office hour. Infact before this , I did also the staff if they have CYN menu, I might want to order ... but now I a bit worry because CYN is big event for my family ...if they late... I have to face more than 50 pax..
Fragrance Honey Prawn Thai Pineapple Rice Steam Crystal Dumpling Lo Han Chye Lemon Cordial+2
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Ms Doris Hoo
Ms Doris Hoo Verified Purchase
4.0 / 5

Yummy food sticks to the good ratings

Food is nice and yummy. Presentable too. Food almost gobbled finished. The food came 1hour and 15mins earlier than stated time, which I hope can be shorten. Other than that, yummy food is more important.
TK
Mr Tan Kean Peng Verified Purchase
5.0 / 5

Good service

I am happy with the service provided by the caterer. They reached for set up on time and able to complete within 20 minutes. The food was good and enough portion with some leftover. Will recommend to others in future.

Delivery Feedback

Based on 2,868 customer responses.

  • On time or up to 30 min early: 2,338 (81.5%)
  • More than 30 min early: 369 (12.9%)
  • Late: 161 (5.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 1,902
  • Less than 10 min early: 54
  • 10–15 min early: 147
  • 15–30 min early: 235
  • More than 30 min early: 369
  • Less than 10 min late: 10
  • 10–15 min late: 35
  • 15–30 min late: 46
  • More than 30 min late: 70

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A customer just ordered for 30 pax for delivery on 21st Nov, 7:00PM
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