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East West Fusion

4.3 / 5 (1,526 reviews) 4.9 / 5 in the last 6 months
MUIS certified caterer FoodLine verified reviews
On-time delivery*87%
Food Quality4.0 / 5
Service & Communication4.3 / 5
Value4.0 / 5

Customer Photos (1205)

Reviews (1,526)

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1,526 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr Darren
Mr Darren Verified Purchase
2.0 / 5

Reported to Singapore Food Agency on their unethical action.

Their Dinner Tingkat Service was delivered before 3pm. I contacted one of the Staff (James) and asked him what time the food was prepared and how long the food can be kept for safe consumption. James replied that the food was prepared at 1.30pm and the food can be kept for 5 hours.

I checked with NEA Website and their guidelines stipulated that the food must be consumed within 4 hours. When I informed James about the NEA guidelines, he did not respond to my messages.

I also noticed that the time stamp provided by EWF PTE LTD was untruthful. For example, the time stamp listed the Ready to Eat time as 1500hrs and the "Consumed by" time as 2000hrs.

First, James informed me that the food was prepared at 1330hrs. Secondly, the food was delivered to my parents' place before 1500hrs. Thus, it is not possible for the "Ready to Eat" timing to be listed as 1500hrs.

In addition, the consumed by time was listed as 2000hrs. This was 6.5hrs since the food was prepared and exceeded the 4 hours stipulated by NEA.

EWF has deliberately made a false entry in the time stamp. Their actions are blatantly putting their customers' health at risk.

My repeated requests for the Management to contact went unanswered.

As such, I reported their unethical actions to Singapore Food Agency and they are currently investigating the matter.
G
GARY Verified Purchase
4.0 / 5

Food was okay,

The first day was not very good, as it was too salty. the second day onwards was better as we called in to inform. the prawn was not too fresh and small, out of the 5 days, tofu was used too many in 2 meals

Delivery Feedback

Based on 1,947 customer responses.

  • On time or up to 30 min early: 1,696 (87.1%)
  • More than 30 min early: 171 (8.8%)
  • Late: 80 (4.1%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 1,606
  • Less than 10 min early: 6
  • 10–15 min early: 26
  • 15–30 min early: 58
  • More than 30 min early: 171
  • Less than 10 min late: 4
  • 10–15 min late: 16
  • 15–30 min late: 25
  • More than 30 min late: 35

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