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Hong Choo Pte Ltd

4.4 / 5 (1,623 reviews) 4.8 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*84%
Food Quality4.2 / 5
Service & Communication4.4 / 5
Value4.3 / 5

Customer Photos (1205)

Reviews (1,623)

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1,623 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Yanny Tee
Ms Yanny Tee Verified Purchase
5.0 / 5

Awesome service

The food is so so but value for money. But the service is highly recommended especially Kimberly. She went beyond her duty to check the customer for their well being and the like/dislike of the food. She also provided tips to maintain the good food quality. Kudos for her!
John
John Verified Purchase
4.0 / 5

The food is simple with no msg being claimed

Found sth(cooked insect) in the food. Having very bad diarrhea for two times that month. After changing catering, the issue has gone.
Hong Choo Pte Ltd responded22nd Jun 2021 07:15 AM

Hi John, thank you for bringing this to our attention, and we’re sorry to hear about this. Food safety and hygiene has been our utmost priority for the past 20 years in this business, please be assured that the management team will launch an official investigation to your incident. A member from the management team will be in touch with you shortly through the details we have from the FoodLine platform. Alternatively you may call us at 6858 3170. Thank you for your feedback. Once again, we sincerely apologize for the unpleasant experience you had with us, and we hope that you will give us a chance to make up for any shortfalls, should the investigation shows a negligence on our part. Thank you.

Mr Nicholas
Mr Nicholas Verified Purchase
4.0 / 5

Good

Quantity was ok for 2 pax. Food is sometimes repeated. service is good, and received a friendly reminder about renewal towards the end of contract

Delivery Feedback

Based on 1,475 customer responses.

  • On time or up to 30 min early: 1,242 (84.2%)
  • More than 30 min early: 202 (13.7%)
  • Late: 30 (2%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 1,226
  • Less than 10 min early: 2
  • 10–15 min early: 4
  • 15–30 min early: 10
  • More than 30 min early: 202
  • Less than 10 min late: 4
  • 10–15 min late: 4
  • 15–30 min late: 11
  • More than 30 min late: 11

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