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Hong Choo Pte Ltd

4.4 / 5 (1,621 reviews) 4.8 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*84%
Food Quality4.2 / 5
Service & Communication4.4 / 5
Value4.3 / 5

Customer Photos (1203)

Reviews (1,621)

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1,621 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Vivien
Ms Vivien Verified Purchase
4.0 / 5

Only if they can improve on their service level, I would have continued with them.

I ordered their tingkat for dinner and the food was generally good. The only thing that marred the whole experience and made me cancel their service was their delivery. Initially, the delivery was fine but somehow they got short handed and cannot meet delivery timing when the food had to be consumed by 7pm, i only got the food delivered less than 10mins before 7pm.
And you can forget about calling their company phone After 5pm to enquire, it always drops to voicemail message with mailbox full.
I would have continued with them only if their service recovery is better handled.
LA
Ms LIM AI HONG Verified Purchase
3.0 / 5

Generous with quantity but lack quality

Generally, the caterer is very generous with the quantity of food. We have full container of vegetable which is too much for us. However, the quality of food is not there. The vegetable are yellowish and does not look appetizing. We had the same fish repeating for 3 days with different sauce. Some of the dishes were salty for our liking. Delivery of food is way too early for dinner. We had our food delivered at 2+ to our doorstep when we had dinner at around 8pm.

Delivery Feedback

Based on 1,473 customer responses.

  • On time or up to 30 min early: 1,240 (84.2%)
  • More than 30 min early: 202 (13.7%)
  • Late: 30 (2%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 1,224
  • Less than 10 min early: 2
  • 10–15 min early: 4
  • 15–30 min early: 10
  • More than 30 min early: 202
  • Less than 10 min late: 4
  • 10–15 min late: 4
  • 15–30 min late: 11
  • More than 30 min late: 11

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A customer just ordered for 30 pax for delivery on 3rd Nov, 6:30PM
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