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Hong Choo Pte Ltd

4.4 / 5 (1,621 reviews) 4.8 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*84%
Food Quality4.2 / 5
Service & Communication4.4 / 5
Value4.3 / 5

Customer Photos (1203)

Reviews (1,621)

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1,621 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

L
Ms Low Verified Purchase
4.0 / 5

Excellent customer service

Excellent customer service. My mum was hospitalised then after discharge, shifted house during the Tingkat order period. the customer service kindly paused the Tingkat delivery, and later transferred the Tingkat to the new address. Thumbs up!
SP
Ms Soh Pei Pei Verified Purchase
5.0 / 5

Prompt and Friendly Customer Service

I've been a long-time customer of Hong Choo and have been so far satisfied with the food and customer service. Recently, Hong Choo customer service replied promptly and accommodated my request for deferment of food delivery when my family went for our vacation. I am most appreciative of how I am able to easily make the requests via its business Whatsapp channel and receive prompt responses from their friend customer service representative.
E
Ms Esther Verified Purchase
4.0 / 5

Food and service ok

Food : ok. But sometimes food is tasteless. Maybe you forget to add salt or soya sauce. Request : braised pig trotters or pig legs.

Service : ok. Delivery is punctial. Please knock on door after hanging food on gate hook. Do that i know food has arrived. Thanks.

Delivery Feedback

Based on 1,473 customer responses.

  • On time or up to 30 min early: 1,240 (84.2%)
  • More than 30 min early: 202 (13.7%)
  • Late: 30 (2%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 1,224
  • Less than 10 min early: 2
  • 10–15 min early: 4
  • 15–30 min early: 10
  • More than 30 min early: 202
  • Less than 10 min late: 4
  • 10–15 min late: 4
  • 15–30 min late: 11
  • More than 30 min late: 11

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A customer just ordered for 30 pax for delivery on 30th Oct, 12:00PM
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