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KIM KITCHENZ

4.3 / 5 (518 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*82%
Food Quality4.2 / 5
Service & Communication4.3 / 5
Value4.2 / 5

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Reviews (518)

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518 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

5.0 / 5

Good service; contactable after office hour.

Has been ordering from them all along. But this time round miss delivery on a Friday. Manage to contact them via WhatsApp (as I was overseas) just after office hour. (Glad that they have made improvement to be contactable after office hour). Manage to resolve the next day promptly. It was their mistake not reflected in their system. Order was extended by 1 day for the missed delivery.
Ms Jerlyyn Tay
Ms Jerlyyn Tay Verified Purchase
3.0 / 5

Tested out for 30 days, will not renew anymore.

Renewed purchase 2 times already.

Timeliness and punctuality: Food was delivered on time every time except on 1 occasion.
Food packaging: Good, no complaints
Food quality: Initially was okay, but thereafter the portions got smaller, substituted with cheap ingredients with very little protein. Some days the meat was just fishcake. Soup does not have ingredients.
Traditional Tingkat Series - Lunch/Dinner Tingkat (10 Days, 3 Dishes + 1 Soup OR 4 Dishes)

Delivery Feedback

Based on 518 customer responses.

  • On time or up to 30 min early: 427 (82.4%)
  • More than 30 min early: 62 (12%)
  • Late: 29 (5.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 415
  • Less than 10 min early: 2
  • 10–15 min early: 2
  • 15–30 min early: 8
  • More than 30 min early: 62
  • Less than 10 min late: 1
  • 10–15 min late: 1
  • 15–30 min late: 7
  • More than 30 min late: 20

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