Le Xin Catering Group Pte Ltd review

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Client	Event
Corporate	Full buffet for 300 guests on
Corporate	Bento for 117 guests on 17 Apr 2026
Corporate	Breakfast mini buffet (no set-up) for 160 guests on 18 May 2026

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1.0 /5 (Verified Purchase) Reviewed on 26th May 2020 More: Food Service Value Ms Meiyin Lim Tingkat 10 Days Dinner Woodlands Street 32 11th May 2020 3 Pax

My food never came Reviewed on 26th May 2020 Verified Purchase Uploading this review here not because I want to get any reward from Foodline but I just want to give a serious feedback, in hope that this Le Xin Catering will improve their service and do not let any future customers experience the same bad ... More service as me. I have placed my 10-days tingkat order on a Saturday. Subsequently, I received a call to confirm that my tingkat dinner will start on Wednesday. Wednesday came and we were waiting until we suspected something was not right as it is already 5:48pm and our dinner had not arrived. I called the hotline and the lady over the phone told me my tingkat delivery was on the way. Note that at this moment, I had double checked and asked if it’s really on the way and she said yes and that their delivery is from 4:30pm to 7pm, so I should received my food by 7pm. So I waited till 7pm, the food was still not here yet. I tried calling the hotline again only to find out that their customer service only operate till 6pm. This is something I cannot understand because if food doesn’t arrive by 7pm what is the customer supposed to do? Nevertheless I was routed to the “after office hour help desk” which isn’t of much help because the lady over the phone can only gather information and get back to you the next working day. They cannot do any checks, neither cal they contact the delivery man. So for what ah? Conclusion, at 7:30pm, nothing is solved and my family and I have waited for nothing. I think what triggered me the most is I called to confirmed on my order on the same day and yet all these still happened. I have since then opted for a full refund from Le Xin, and I thank them for processing the refund quickly. While this drama has ended, I really feel that the whole customer service experience is really bad, every part of the customer service process is wrong. While I can understand it might be a busy period for Le Xin due to Covid, however I do not think this should be an excuse, they had more than 48hrs to process and prepare my order. I do not need any further compensation for this unpleasant experience with Le Xin, I just feel that you should really look into your customer service and processes. Show less Family Deluxe Dinner Tingkat - 10 Days First time ordering from merchant: Yes Will recommend this merchant: No Le Xin Catering Group Pte Ltd from Le Xin Catering Group Pte Ltd responded to this review Responded on 26th May 2020 12:18 PM Dear Ms. Mei Ling, Thank you for your valuable feedback and understanding. We would like to express our sincerest apologies on this matter that happened due to our operations oversight. Our Operations Team will take extra precaution to ensure ... More such mistake will not happen again. We are glad to hear that you’ve got your refund and we will strive to serve you better in future again. Best regards, Le Xin Catering Group Show less

5.0 /5 (Verified Purchase) Reviewed on 9th Jun 2020 More: Food Service Value Mr Liew Teik Yong Tingkat/ Daily Meals Sembawang Crescent 11th May 2020 2 Pax

Good tasty tingkat with the specials on Wed/Fri Reviewed on 9th Jun 2020 Verified Purchase Tried their lunch tingkat before and it was good so now trying their Asian delight. For the extra cost, the additional dish is not bad but find the standard not consistent sometimes. Still waiting to try their other Asian delight dish as I will ... More continue the package. Show less Asian Delight Dinner Tingkat - 20 Days Favourite dish: Daily Soup First time ordering from merchant: No Will recommend this merchant: Probably Le Xin Catering Group Pte Ltd from Le Xin Catering Group Pte Ltd responded to this review Responded on 1st Jul 2020 11:48 AM Dear Mr Liew Teik Yong, Thank you for your continuous support, we are extremely glad that you enjoy our catering. We will make sure that we review our quality control procedures to ensure that the food provided will be of consistent standard. We ... More hope to receive your constant support as we continuously strive to improve. Best Regards, Le Xin Catering Group Show less

4.0 /5 (Verified Purchase) Reviewed on 23rd May 2020 More: Food Service Value Mr Rendy Liwang Tingkat Punggol Central 11th May 2020 2 Pax

Nice food Reviewed on 23rd May 2020 Verified Purchase Food was great, personally enjoyed the bee hoon and all the soups. Not really fond of the drumsticks though. Asian Delight Dinner Tingkat - 5 Days Trial First time ordering from merchant: Yes Will recommend this merchant: Probably

4.0 /5 (Verified Purchase) Reviewed on 1st Jun 2020 More: Food Service Value Mr Ku Wei Chiet Friends/Family Event Punggol Field 28th Apr 2020 2 Pax

Great food good value. Reviewed on 1st Jun 2020 Verified Purchase Food tastes great as always Repeat catering. Will definitely extend again when the current plan ends and recommend others to try. Recently impose additional $10 for microwave containers Family Deluxe Lunch Tingkat - 20 Days First time ordering from merchant: No Will recommend this merchant: Yes

4.0 /5 (Verified Purchase) Reviewed on 21st May 2020 More: Food Service Value Ms Stephanie Tan Dinner Tingkat Punggol Drive 27th Apr 2020 2 Pax

Not too bad Reviewed on 21st May 2020 Verified Purchase Food relatiively one of the better ones compare to other caterers but serving a little small for big eaters like us. Will order again. Family Deluxe Dinner Tingkat - 10 Days First time ordering from merchant: Yes Will recommend this merchant: Yes

4.0 /5 (Verified Purchase) Reviewed on 8th Jun 2020 More: Food Service Value Mr Erik TEO Tingkat Order Admiralty Drive 27th Apr 2020 2 Pax

There are many good caterers out there, this one a must try! Reviewed on 8th Jun 2020 Verified Purchase First time trying Le Xin Catering. Satisfied with the food varieties. Good home cooked meals, not too sweet, not too salty. Good food. Delicious. Good portion, more than enough for 2 persons. Delivery on time as promised. Thanks Family Deluxe Dinner Tingkat - 10 Days First time ordering from merchant: Yes Will recommend this merchant: Yes

4.0 /5 (Verified Purchase) Reviewed on 5th May 2020 More: Food Service Value Ms Jermaine Sim Home consumption Canberra Street 27th Apr 2020 2 Pax

Tasty food Reviewed on 5th May 2020 Verified Purchase Good is tasty with decent variety! Will definitely order again. Do note that North area delivery is about 10am for lunch. Family Deluxe Lunch Tingkat - 5 Days Trial First time ordering from merchant: Yes Will recommend this merchant: Probably

4.0 /5 (Verified Purchase) Reviewed on 10th Jun 2020 More: Food Service Value Juliet Tay Tingkat lunch Ang Mo Kio Street 44 24th Apr 2020 1 Pax

Recommended for tasty dishes Reviewed on 10th Jun 2020 Verified Purchase The food is generally good. Amount of vegetables is definitely good. The seasonal vegetables can be pretty repetitive - got twice a week for cauliflower. It will be great if the meat dish portion for wings/drumlets is more. 2 small pieces of chicken ... More per person is not enough when the other 2 dishes are not meat dishes. It's usually a meat dish, egg/beancurd, vegetable and soup. Show less Family Deluxe Lunch Tingkat - 20 Days Favourite dish: Prawn paste chicken First time ordering from merchant: No Will recommend this merchant: Yes Le Xin Catering Group Pte Ltd from Le Xin Catering Group Pte Ltd responded to this review Responded on 1st Jul 2020 11:48 AM Dear Ms Juilet Tay, Thank you for choosing Le Xin Catering again. We take all our feedback seriously and we appreciate your concerns raised. As our chefs make do with the best seasonal vegetable available, we seek your understanding in this ... More matter. However, we will ensure that we review the menu as well to ensure that we provide the best food variety for our customers. We will also review the portion sizing with our chefs and kitchen staff to provide better catering experience for all our customers. As we continue to improve on our food and services provided, we would love to have your support again in the future. Best Regards, Le Xin Catering Group Show less

4.0 /5 (Verified Purchase) Reviewed on 12th May 2020 More: Food Service Value AC Mr Anthony Tingkat/ Daily Meals Lorong 4 Toa Payoh 23rd Apr 2020 3 Pax

Food ok but abit more salty Reviewed on 12th May 2020 Verified Purchase The food in general is ok with different variety but more towards the salty side. Portion is slightly lesser than the rest of the caterer i've ordered previously. Family Deluxe Lunch Tingkat - 10 Days First time ordering from merchant: Yes Will recommend this merchant: Probably Le Xin Catering Group Pte Ltd from Le Xin Catering Group Pte Ltd responded to this review Responded on 1st Jul 2020 11:53 AM Dear Mr. Anthony, Thank you for your valuable feedback. As we aim to provide only the best for our customers, we greatly appreciate your feedback for improvement. We have provided feedback to the kitchen accordingly. We will strive to ... More continuously improve and we look forward to serve you better in future. Best Regards, Le Xin Catering Group Show less

4.0 /5 (Verified Purchase) Reviewed on 28th May 2020 More: Food Service Value TF Ms LEOW LI PENG Tingkat D Yishun Street 51 22nd Apr 2020 2 Pax

Overall is good if you're a soup person Reviewed on 28th May 2020 Verified Purchase The first 2 day 1 of the dishes turn sour feedback to customer service and settled. Portion wise good for 2 adult 1 kid. Soups were good except salted veggie soup, too salty. Fried eggs came charred. Other than that the dishes quite good that suit ... More our taste bud just that don't know why they veggie and gravy always gluey like. Show less Family Deluxe Dinner Tingkat - 20 Days Favourite dish: soups, curry chicken First time ordering from merchant: No Will recommend this merchant: Probably

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