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On & On Diners

4.5 / 5 (776 reviews) 4.7 / 5 in the last 6 months
MUIS certified caterer FoodLine verified reviews
On-time delivery*86%
Food Quality4.4 / 5
Service & Communication4.4 / 5
Value4.4 / 5

Customer Photos (1557)

Reviews (776)

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776 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Cheryl
Ms Cheryl Verified Purchase
5.0 / 5

Good food and service

Delivery was on time, about 10 mins before the requested time. Disposable wares (Plates, spoons, forks, serviettes and trash bags were provided.
Vegetable spring rolls were soggy but overall good food and service.
Clara
Clara Verified Purchase
4.0 / 5

Generally ok

Food was generally ok, most like the salted egg yolk fish. Portion was abit small for the mains like fish, meat and wontons.
Ms Hailing
Ms Hailing Verified Purchase
4.0 / 5

Service and delivery need to be improve on .

Setup is nice. Most of the dishes taste not bad but the portion for fish & prawn seem to be too little for the number for pax ordered.
One of the dishes is being spilled during delivery (refund was given) and the delivery was late.
The buffet was suppose to be ready by 12pm but the food only arrived at around 12.30pm and setup took another 15 minutes.
Everyone was waiting for the food.

We need to clear the venue but collection of the trays at the end of the buffet was also being delay. Driver say will come around 4pm to clear the trays but end up only coming around 6plus 7pm.

Multiple calls had to be made with on&on on the day of the buffet.
The spilled dish, late delivery and late collection of trays cause undue stress for the consumer. Please look into improving your service.
Seafood Tofu in Chilli Crab Sauce

Delivery Feedback

Based on 565 customer responses.

  • On time or up to 30 min early: 485 (85.8%)
  • More than 30 min early: 39 (6.9%)
  • Late: 41 (7.3%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 354
  • Less than 10 min early: 11
  • 10–15 min early: 46
  • 15–30 min early: 74
  • More than 30 min early: 39
  • Less than 10 min late: 4
  • 10–15 min late: 10
  • 15–30 min late: 7
  • More than 30 min late: 20

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