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On & On Diners

4.5 / 5 (776 reviews) 4.7 / 5 in the last 6 months
MUIS certified caterer FoodLine verified reviews
On-time delivery*86%
Food Quality4.4 / 5
Service & Communication4.4 / 5
Value4.4 / 5

Customer Photos (1557)

Reviews (776)

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31 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mdm Catherine Goh
Mdm Catherine Goh Verified Purchase
3.0 / 5

Food is good just that I can’t trust caterer.

The only unacceptable is the order I placed is not completed. It did not deliver my vegetarian bento. Even though they going to refund but during the party it becomes inconvenient and affect my guest as I have to order from grab which delayed for more than 1 hour. Quite a bad impression and experience for my guests. If ask me to order again, I will need to reconsider as I do not know will there be anymore deliveries problem. Disappointed.
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Ms Candee Foo
Ms Candee Foo Verified Purchase
3.0 / 5

Not first time ordering, used to be good but now, not sure!

1. Slow replies from caterer. I literally had to chase for follow ups.
2. Food portion was insufficient. I catered for 40 pax.
3. Came to retrieve the buffet trays rather early. Like before 9pm? When my buffet only started at 6.30pm.


Good point: came before scheduled set up time. Thank you for that. And thanks to On and On diner staff Wai Kit for helping to liaise, otherwise I have no idea how to follow up on the slow and lack of replies.
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CP
Ms Caby Phang Verified Purchase
1.0 / 5

Terrible Delivery service !!!! Buffet came late 2 hours!!!!!

Terrible delivery service !
The delivery request time is 6.30pm , and the foods came 8.20pm ! Late by almost 2 hours!!!
Try to call but no one pick up the calls !!!!
Also , no inform that they need more time for delivery!!!!
NO COMMUNICATION AT ALL !!!!!

The mini buffet just arrived after we ordered GRAB foods .
Pls refund as we didn't accept the foods .
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Ms Cheryl Tsoi
Ms Cheryl Tsoi Verified Purchase
2.0 / 5

Tiny Chicken Wings for Curry. What a letdown!

I ordered the CNY set for the first day of CNY and a birthday celebration. The food was okay, but I wasn't a fan of the curry chicken because they used only chicken wings! I expected some actual chicken pieces like other caterers do, but it was just all those tiny wings. Not the best way to kick off CNY with my guests.

Delivery Feedback

Based on 565 customer responses.

  • On time or up to 30 min early: 485 (85.8%)
  • More than 30 min early: 39 (6.9%)
  • Late: 41 (7.3%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 354
  • Less than 10 min early: 11
  • 10–15 min early: 46
  • 15–30 min early: 74
  • More than 30 min early: 39
  • Less than 10 min late: 4
  • 10–15 min late: 10
  • 15–30 min late: 7
  • More than 30 min late: 20

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A customer just ordered for 42 pax for delivery on 23rd Nov, 11:30AM
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