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ReLacto

4.7 / 5 (24 reviews) 4.5 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*96%
Food Quality4.5 / 5
Service & Communication4.8 / 5
Value4.2 / 5

Customer Photos (24)

Reviews (24)

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23 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Choo Jia Le
Ms Choo Jia Le Verified Purchase
4.0 / 5

Review of 28-day meal plan

Service and food was up to my expectations. Caterer replies promptly to meals deferement and it was thoughtful of them to pack drinks and soup into 2 separate vaccum flasks to keep the beverages warm. However, as I had ordered the 28-day meal plan, some food items were repeated towards the end of the plan.
VW
Ms Valerie Wee Verified Purchase
4.0 / 5

Overall it was acceptable.

Service was excellent, they were very prompt in their replies and accommodative to my requests on the food requirements. Food wise portion is very generous, but flavouring could be better enhanced and choice of drinks can be more varied to appeal to the palate.
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view more 11 photos & videos
Ms Mei Xi
Ms Mei Xi Verified Purchase
5.0 / 5

Good flavour. Is a part of the Tian Wei company.

The food from Relacto tasted good, quite homely in flavour, without being too salty. The variety of food I experienced was good, and had rather nutritious ingredients. Daily soup and drink came in individual thermos, which was nice and kept the items warm even after I received it for 3 hours. Lunch was delivered daily to me between 10:30 - 11am. Was rather good timing.
Ms Penny Tan
Ms Penny Tan Verified Purchase
5.0 / 5

Very good recovery meals

Ordered relacto for post surgery recovery. their customer service was excellent and food was up to standard. initially thought that it would be too much for both soups and beverages in a meal but, they tasted good and were nutritious. they were also prompt in responding to my queries via WhatsApp which makes it a breeze to order and to inform on certain day to skip delivery due to hospital appointments. highly recommended!
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Ms Sheila Amelia
Ms Sheila Amelia Verified Purchase
5.0 / 5

Repeat customer

Foods are better than average tasting, and each portion is perfect for one sitting.
Daily soup and beverage were especially nice.

All meals arrived on thermal bag and thermal flasks for both soup and beverage. They kept the meals hot even a few hours of delivery timing.
Ms MICHELE NG
Ms MICHELE NG Verified Purchase
5.0 / 5

Tian Wei vs Relacto

Healthy meal for busy people who don’t have time to cook. Recommend for lactating mothers with newborn. The meals were okay though I personally think Tian Wei is nicer in terms of taste and variety. Only once, the soup is sour and the black bean beverage is tasteless. How can the same beverage for lunch and dinner taste completely different. But overall ok, can order if you really don’t have time to cook.
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Ms Sheila Amelia
Ms Sheila Amelia Verified Purchase
5.0 / 5

Exceptional Experience

This is the first time ordering from Relacto for overall health recovery.
Excellent meals and excellent services.

Meals were freshly prepared, all nutritious ingredients was well cooked. Meat dishes were greatly diversified despite ordering with exclusion of beef. We could tell the freshness of all ingredients used and that there are less to no msg.
Foods are better than average tasting, and each portion is perfect for one sitting.
Daily soup and beverage were especially nice.

All meals arrived on thermal bag and thermal flasks for both soup and beverage. They kept the meals hot even a few hours of delivery timing.

On time delivery and customer service is exceptional, providing great services during the course of subscription.

Overall, great experience with Relacto. Definitely going to order again.

Delivery Feedback

Based on 24 customer responses.

  • On time or up to 30 min early: 23 (95.8%)
  • More than 30 min early: 1 (4.2%)
  • Late: 0 (0%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 23
  • Less than 10 min early: 0
  • 10–15 min early: 0
  • 15–30 min early: 0
  • More than 30 min early: 1
  • Less than 10 min late: 0
  • 10–15 min late: 0
  • 15–30 min late: 0
  • More than 30 min late: 0

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A customer just placed an order for delivery on 14th Nov, 4:00PM
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