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Ronnie Kitchen

4.4 / 5 (5,549 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*86%
Food Quality4.2 / 5
Service & Communication4.3 / 5
Value4.2 / 5

Customer Photos (6109)

Reviews (5,549)

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5,549 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Ong Grace
Ms Ong Grace Verified Purchase
4.0 / 5

Generally a decent and reasonably priced meal .

I want to be frank and honest to give you a review of your catered meals as requested. Your tingkat meals are generally ok for the price I am paying. The package is delivered right on time by a neat-looking and cheerful elderly man. The packaging is securely delivered in proper containers in neat wrapping. The changes of the daily delivered meals are something I look forward to. There are varieties but of course sometimes there are ingredients not to my taste. Do you add msg in your food? I seem to have tasted it in some dishes. I am changing my tingkat delivery not because of my dissatisfaction with your meals or service but more to try out how other caterers are offering and to stay with the best. I may finally come back to your caterring, thanks!
Tingkat - 3 Dishes + 1 soup/ 4 Dishes  (20 days)(Lunch)
Mr Tan Yong Hui
Mr Tan Yong Hui Verified Purchase
5.0 / 5

Food is generally good.

Food is generally pretty good, my wife loves the soup daily. I would love a bigger portion of vegetable though.

Delivery is a little early everyday, around 10am for punggol area. Better if delivery man can knock the door to let us know he has left the food so that it is not left outside for too long.
Pity most of the tingkat companies are using plastic containers, 4 containers daily so i washed and put them into the recycle bin.

Anyway, i have renewed the subscription with Ronnie for another 20-day cycle.
3.0 / 5

Fully disappointed for poor customer services/inflexibility.

Customer Service is rude and attitude from the customer service hotline. Cancellation/Postpone is only allowed twice during 20 days package via the office numbers during office hours unlike other caterers have an alternative mobile or whatsapps number. Delivery is SUPER late without any notifications to the subscribers and you have to keep looking out at your door if delivery has been made.

Delivery Feedback

Based on 4,218 customer responses.

  • On time or up to 30 min early: 3,626 (86%)
  • More than 30 min early: 570 (13.5%)
  • Late: 22 (0.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 3,492
  • Less than 10 min early: 28
  • 10–15 min early: 54
  • 15–30 min early: 52
  • More than 30 min early: 570
  • Less than 10 min late: 3
  • 10–15 min late: 6
  • 15–30 min late: 9
  • More than 30 min late: 4

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A customer just ordered for 80 pax for delivery on 13th Nov, 4:00PM
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