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Royal Cuisine Group Pte Ltd

4.0 / 5 (88 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*84%
Food Quality3.8 / 5
Service & Communication3.8 / 5
Value3.6 / 5

Customer Photos (82)

Reviews (88)

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88 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms KOH SU ZHEN
Ms KOH SU ZHEN Verified Purchase
4.0 / 5

Food ok but types of vege not much changes, delivery ok.

Food is ok just the types of vegetables very little, 20days package almost half of it are long beans and string beans.
Delivery is within time range but got 1 day late till nearly 7.30pm, keep calling but nobody answer the call, till 7.15pm only received a message mention will delay. I thought should at least inform if can't deliver by 7pm since contact attached with meal.
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Ms wenjun
Ms wenjun Verified Purchase
5.0 / 5

Good quality will renew

Tried one day, Awesome soup, nice food and convenient packaging, a little oily, good and health communication with customers, will renew.
Mr Tang Weng Chau
Mr Tang Weng Chau Verified Purchase
4.0 / 5

Acceptable Lunch Delivered to Door Step

The portion of the food is good. My only concern is the inconsistent delivery timing. It could come as early as 11am or as late as 1:45pm. This makes it hard to plan at customer's end.

There was one day when I got two chicken dishes (tasty though). Generally, it is acceptable.
CF
Ms Chloe Fu Verified Purchase
4.0 / 5

Food ok. Delivery can be improved.

The food is ok and the portion is mire than enough.

However, the delivery service can be improved. The delivery time can swing between 11:30 to 13:00 within one week. It would be good to fix the schedule within a week or notify the customer if the food is expected to be late.

Delivery Feedback

Based on 88 customer responses.

  • On time or up to 30 min early: 74 (84.1%)
  • More than 30 min early: 3 (3.4%)
  • Late: 11 (12.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 72
  • Less than 10 min early: 1
  • 10–15 min early: 0
  • 15–30 min early: 1
  • More than 30 min early: 3
  • Less than 10 min late: 0
  • 10–15 min late: 1
  • 15–30 min late: 2
  • More than 30 min late: 8

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