Food was ok but hard to justify their price increase when there are better alternatives at the same price points. packing is iffy, with multiple leaks and spills despite repeated feedback without any service recovery.
Evian from U FAMILY TINGKAT responded to this review
Responded on 16th Jun 2026 11:22 AM
Dear MC,
Thank you for taking the time to share your feedback.
We are glad to hear that you found our food satisfactory. At the same time, we are sorry to learn that our overall service and value proposition did not fully meet your ... Moreexpectations.
Regarding our recent price adjustment, we understand that customers naturally compare options in the market. The adjustment was made alongside significant upgrades to our meals. Unlike many conventional tingkat providers that offer a single protein dish per meal, our current menu includes two quality protein dishes in every meal. This decision was made with our customers’ wellbeing in mind, as adequate protein intake plays an important role in maintaining muscle strength, supporting immunity, promoting recovery, and helping older adults reduce the risk of muscle loss as they age.
In addition, we have invested in higher-quality ingredients, Healthier Choice cooking oil, healthier seasonings, Low GI rice options, and a wider variety of dishes to provide more balanced and nutritious meals for our customers and their families.
We would also like to apologise for the occasional sauce leakage you experienced. While the food itself remained intact, we understand that any leakage can be frustrating and affect the overall dining experience. We appreciate you bringing this to our attention and have continued working with our kitchen and packing team to further improve our packing standards.
Thank you once again for your honest feedback. We value every comment received and will continue striving to improve both our food quality and customer experience.
This tingkat vendor offers higher value protein such as beef and salmon which I don't get from other vendors. The vegetables are crunchy and not mushy most of the time. Other caterer vegetables are usually mushy.
Evian from U FAMILY TINGKAT responded to this review
Responded on 9th Jun 2026 02:39 PM
Thank you so much for your kind review and support ❤️
We’re truly happy to hear that you enjoyed the quality proteins, especially our beef and salmon selections, as well as the freshness of our vegetables.
At U Family Tingkat, we believe ... Morehealthy eating should never mean compromising on taste, variety, or quality. That’s why we focus on providing a healthy tingkat delivery in Singapore with premium proteins, balanced nutrition, and freshly prepared home-style meals.
We also pay close attention to our vegetables to ensure they remain fresh, crunchy, and enjoyable, because we know texture is just as important as flavour 😊
Thank you once again for choosing U Family Tingkat. Your support motivates us to continue delivering nutritious, delicious, and family-friendly meals to homes across Singapore ❤️ Show less
Service and response are excellent and prompt. My parents like the variety of dishes and the way the dishes are cooked. Will continue to order with them if the pricing can be even more attractive
The food was satisfactory for my parents generally. We were surprised when one dinner was missed out but the caterer's customer service was quick to respond and the service recovery was great.
The rice can be pretty hard and dishes no gravy. Soups at times are salty and too much of fried food/processed food (e.g cheese tofu) I did indicate no seafood and 1 of the menu came ebi. Not for my liking unfortunately.
Evian from U FAMILY TINGKAT responded to this review
Responded on 19th Apr 2026 02:31 PM
Hi Wendy,
Thank you for your honest feedback — we really appreciate you sharing this with us.
We’re sorry to hear that the rice texture, soup taste and menu selection did not meet your expectations. We have shared your feedback with our ... Morekitchen team and will be making adjustments, especially to:
• Improve rice texture (softer)
• Reduce saltiness in soups
• Review menu balance to reduce fried/processed items
We also apologise for the seafood item served despite your preference — we will take extra care to prevent this from happening again.
We take every review seriously and are continuously working to improve. If you’re open to it, please feel free to reach out to us directly so we can better assist you.
Evian from U FAMILY TINGKAT responded to this review
Responded on 14th Apr 2026 09:05 PM
Hi Mr Aslim 😊
Thank you for your honest feedback and continued support — we really appreciate it 🙏
We understand your point about the bento set, and we truly value your suggestion. Our bento is designed to be a more convenient option ... Morefor individual meals, but we also understand that some customers may prefer our regular tingkat meals for better variety and value.
We’ll continue working on improving both taste and value, and your feedback definitely helps us do better 💛
If you do order again, feel free to try our tingkat meals again — we’d love to take better care of your daily meals 😊
Evian from U FAMILY TINGKAT responded to this review
Responded on 14th Apr 2026 09:05 PM
Hi Mr Aslim 😊
Thank you for your honest feedback and continued support — we really appreciate it 🙏
We understand your point about the bento set, and we truly value your suggestion. Our bento is designed to be a more convenient option ... Morefor individual meals, but we also understand that some customers may prefer our regular tingkat meals for better variety and value.
We’ll continue working on improving both taste and value, and your feedback definitely helps us do better 💛
If you do order again, feel free to try our tingkat meals again — we’d love to take better care of your daily meals 😊
Evian from U FAMILY TINGKAT responded to this review
Responded on 14th Apr 2026 08:58 PM
Hi Mr Tan 😊
Thank you so much for your kind review and for giving us a try for the first time — we truly appreciate it 🙏
We’re really glad to hear that you enjoyed the meat dishes! And thank you as well for sharing about the ... Morevegetables being a little hard and the fish being slightly salty — your feedback means a lot to us.
For elderly, we actually do have a “softer cooking” special request, so the food can be prepared softer and easier to chew for your father. We’ll also take note on the fish seasoning and continue to improve 🙏
If you do continue with us, feel free to let us know and we’ll be happy to take care of these preferences for you 💛
Very friendly & good customer service. When feedback that vegetable portion was a bit small, they acted on it & gave a bigger portion the next round. Overall food was good, especially the soup. They are mostly tasty.
Evian from U FAMILY TINGKAT responded to this review
Responded on 30th Apr 2026 10:44 AM
Hi Ms Janice Lim,
Thank you so much for taking the time to share your experience with us 🙏
We’re really happy to hear that you enjoyed the meals, especially the soup — it means a lot to us because we always aim to cook something that ... Morefeels comforting and suitable for everyday family meals.
We also truly appreciate your feedback on the vegetable portion. Your feedback is very important to us, and we’re glad we could respond quickly and improve it for you. This is something we always strive to do — listen, adjust, and take better care of our customers.
At U Family Tingkat, we believe that food is not just about eating, but about taking care of the people you love. We’re really grateful for your support and trust in us.
Hope to continue serving you and your family again soon 😊
Portions could be more. Food was often repeated and not interesting. Delivery time varies, sometimes too early and sometimes slightly late, but acceptable.
Evian from U FAMILY TINGKAT responded to this review
Responded on 5th Apr 2026 03:36 PM
Hi CHAN YING XIAN,
Thank you so much for taking the time to share your experience with us — we really appreciate your honest feedback 🙏
We’re glad to hear that our service met your expectations, and at the same time, we truly take your ... Morecomments on portion size and menu variety to heart. For many of our customers (especially smaller households or elderly), we try to keep portions balanced to avoid food wastage, but we completely understand that everyone’s appetite and expectations can be different. We’ll definitely review how we can improve this better.
Regarding menu variety, our menus are on a rotating cycle, but your feedback is a good reminder for us to keep things more interesting and less repetitive — thank you for pointing this out.
For delivery timing, we aim to keep it as consistent as possible, but slight variations can happen due to route planning across different areas. That said, we understand how important timing is for meals, and we’ll continue working on improving this stability.
Thank you again for your feedback — it really helps us do better. If you ever decide to give us another try, we’d be more than happy to take extra care of your preferences 😊
Was worried at first whether she can finish or whether the food will be too hard for her. But surprisingly, portion is quite manageable and food is quite elderly friendly.
She especially likes ... Morethe soup and softer dishes. Now I don’t have to keep asking her “you eat already or not” every day 😅
Evian from U FAMILY TINGKAT responded to this review
Responded on 23rd Mar 2026 11:06 AM
Thank you for your thoughtful review and for trusting us with your mum’s meals ❤️
We’re glad to hear that the portion is manageable and the food is elderly-friendly, especially the softer dishes and soups 😊
At U Family Tingkat, we ... Morespecialise in elderly-friendly tingkat meals in Singapore, with options for softer textures, balanced nutrition, and daily warm deliveries, so families can have peace of mind even when they are busy.
Many of our customers order for their parents who are staying alone, just like you, not because they can’t cook, but because they want to make sure their loved ones are eating properly every day ❤️
Thank you for choosing us, and we’ll continue to serve your family with care 🙏 Show less
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