Xiao Lin Kitchen

The food were tasteless as commented by all our guests.Rice/BurBur ChaCha /Fruit were tasteless and watery/dilute.Broccoli was very salty.
Curry very very cold even with the burner on.
Delivery was late by 50mins due to driver lost their way.
Customer Service very bad as no respond from 1115 to 1205hrs and at 1900hrs due to the collection yet to take place even though we got feedback from the drivee in late collection as our side need to change shift to hand over duty.
Our organising committees felt very upset with the service and food ordered due to all our guests feedback was very bad ,not nice plus very expensive.
Can we request for the waiver of Trasport S$40 to be refund due to the above reasons or any compensations towards this negative feedback from all our guests. As we felt bad for organising with such negative feedback.
Request to improve all areas as highlighted.
Feel free to write back to me at repair_pasd@stengg.com


[Caterer's reply: 26th Dec 2014]

"Dear Teng Mei Har of Paya Lebar Airbase

Thank u for the feedback albeit negatives ones. The event date was Christmas eve where understandably, caterers are swamped with orders.
With regard to your comment that we were late by 50 mins, the driver noted that the address you had provided us was wrong / errorneous and did not state Paya Lebar Airbase and that was the cause of the losing of way. The exact address was also not provided, except it stated that it was a Supply Base. The driver ended up circling the area for many minutes . Furthermore as it was a RSAF airbase, security was tight and our driver was left waiting at the main gate for 20mins before you sent someone to make clearance for us to enter the airbase. During the setup, we clearly explained to your staff that as we had many orders for the day, collection would not be possible after 3 hours. Your male colleague was kind and agreed that if collection is going to be late, we should come back after 8pm due to the changing of shift. We abided his instructions. Your male colleague was very kind and even provided us with the phone number of the Duty Officer to contact after 8 pm. As it is a regimental airbase, we abided by his instructions and came back after 8pm. As such we are a little surprised that you commented we were late for collection, when we abided your instructions. (Kindly verify with your colleague). With regard to the food, we regret that you did not like our food. Different folks different strokes:). Some may like our food whilst others may not. But we will certainly try our very best to satisfy our customers. Incidentally, during the collection, we observed that all the food was fully eaten:).
As for the waiver of $40, we regret that we are unable to accede to your request. With thanks and regrets

Laurence
MD Xiao Lin Kitchen"

Overall okay but can be better.

The food portion is quite pathetic for 2 pax. Half of what I'm getting from past caterers I've tried. Soup also v little n placed directly into metal Tingkat. Tingkat size is like for elves. Did not provide menu of what can be expected for the mth. Would not recommend. Stopping after this mth.


Caterer's Response: [10-Jul-2014]

Dear Janice

We have read your feedback on us in foodline. You commented that food was too little for your order of 2 pax. You were also dissatisfied that soup was served in the Tingkat. It was unfortunate that you are dissatisfied with the quantity and our method of serving the soup.

With regard to the quantity which we served for all 2-PAx customers have been consistently this quantity. Whilst some customers like the amount we served, others like yourself prefer bigger portions. Different customers have varying requirements. Notwithstanding, at the price of $4.31 per pax per day for 4 dishes delivered to doorstep, we are confident that we have not shortchanged our customers and your goodself, attributing to our clientele for tingkat growing at a rapid speed. We have also been serving soup directly in the Tingkat since the start of our Tingkat business. The tiffin carrier we used to serve you is standard size for 2 persons purchasable in leading tiffin carrier suppliers along Temple Street Chinatown. Therefore we beg to disagree strongly with your remark that it is for elves:)

Therefore it is unfortunate that you are averse to our service. You may contact us if you have further queries or wish for a refund. Our apologies.

From Team of Xiao Lin Kitchen