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"Very bad experience, possibly the worst I had ordered."

Name: CNY Drop Off Menu A @$19/pax
Brand: Bijan

Review of Bijan by Mdm WOO FONG WAH

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1.0 /5

(Verified Purchase)

Reviewed on 11th Feb 2025

More:

Food

Service

Value

Mdm WOO FONG WAH
Festive Celebration
Jalan Nipah
28th Jan 2025
20 Pax

Very bad experience, possibly the worst I had ordered.

Reviewed on 11th Feb 2025 Verified Purchase

It's my first time to order from this caterer.
Bad experience with the order, possibly the worst I had ordered.
The delivery came w/o trash bag, common tongs, ladle and scoop to serve the guests.
Poor food quality and the food was cold.
The ... More spring roll is not crispy and tasty and the don't look appetizing.
Chicken Char Kway Teow looked like a mess.
Nyonya Chap Chye Very lousy and isn't tasty.
Such a disappointment. Will not order again.
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CNY Drop Off Menu A @$19/pax
provided by Bijan

Favourite dish: Yong Chow fried Rice

First time ordering from merchant: Yes

Will recommend this merchant: No

Bijan Team from Bijan responded to this review

Responded on 11th Feb 2025 01:23 PM

Dear Mdm WOO,

Thank you for sharing your feedback. We offer our sincerest apologies for the experience you had with Bijan recently.

We’re deeply sorry that some of the food you received did not meet our usual high standards of quality. Your ... More satisfaction is essential to us, and we are disappointed that we let you down on this occasion. We will review our menu and preparation methods to ensure that our food meets the highest standards. We take your feedback seriously, and our team is already investigating the matter to identify the issue and implement necessary improvements.

To express our commitment to rectifying this situation and as a gesture of our apologies, we would like to offer you a complimentary catering service for a future event of your choice, featuring a different menu/order of the same value. This is our way of making amends and providing you with the experience that all our clients should expect from Bijan.

Thank you for your understanding and patience. We look forward to the opportunity to restore your confidence in our services.
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