"Quality has been dropped recently"

This caterer was one of the best caterers from my list. However, its quality has been dropped not only the food but also the delivery timing not consistent.

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Feedback ... More from the caterer:

Dear Mr Sem,
Thank you for your valuable feedback. We will review the quality of food with our chefs as we strive to serve you better. Do note that the delivery timing we provide is a gauge and due to unforeseen circumstances, such as wet weather and traffic condition, delivery timings might vary.
Regards,
Le Xin Catering Group

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