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"Value for money but service not so good"

Name: The Osmanthus (Select 7 items + 1 Drink )
Brand: Fu Kwee Caterer Pte Ltd

Review of Fu Kwee Caterer Pte Ltd by Mr Tan Yong Liang

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3.0 /5

(Verified Purchase)

Reviewed on 10th Oct 2025

More:

Food

Service

Value

Mr Tan Yong Liang
Baby Full Month
Shunfu Road
4th Oct 2025
70 Pax

Value for money but service not so good

Reviewed on 10th Oct 2025 Verified Purchase

Ordered 3 tables for my guests but they forgot. They asked me if i still wanted it and they said they woll arrange immediately and i said of course as my guests need table to eat. But the tables only came after 2 hours and my guests are already in ... More the room and setting up them up is already impossible. Wanted a refund as i was not able to use the tables due to tables only arriving after guests are already eating without tables but only offered 50% refund and reason is i insisted i still wanted the tables (who knows they only able to deliver after 2 hours). After the event, packing is supposed to be 3pm. They only came and 3.40pm and i was being complained by the condo management. The caterer said 3.40pm is still around 3pm. Only 1 person came to pack up which i believe its due to their manpower shortage which delayed a lot of time.

Overall food was good,sufficient and worth the price. But they need to improve on their service if they want customer loyalty.
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