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"Disappointed & not worth"

Name: Full Menu
Brand: Juz Scooop

Review of Juz Scooop by Ms Eva Tan

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3.0 /5

(Verified Purchase)

Reviewed on 26th Dec 2020

More:

Food

Service

Value

Ms Eva Tan
1st Birthday
D Tampines Street 24
26th Dec 2020

Disappointed & not worth

Reviewed on 26th Dec 2020 Verified Purchase

The chocolate layer was too thick to cut thru, raspberry layer was too thick, it doesn't blend well with the mint ice cream. I was too ashamed that the cake was so difficult to distribute, and not the ice cream cake we had before...

Full Menu
provided by Juz Scooop

First time ordering from merchant: Yes

Will recommend this merchant: Not too sure

Jennifer from Juz Scooop responded to this review

Responded on 25th Apr 2021 02:13 AM

Thank you Eva for your review and we’re sorry to hear that your experience was not up to standards. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our ... More attention.

Mixed berries ice cream is actually sorbet, thus it tends to be harder than normal ice cream to cut. The best way to cut an ice cream cake is to soak the stainless steel knife / butter knife in hot water before cutting.

We are sad to hear that the 2 flavours you chose did not complement each other. Maybe you can try other combinations next time (such as both ice cream or both sorbet so the texture will be the same at least)

We would like to offer you a single scoop of ice cream of your choice at any of the shop that is convenient for you. You can let me know in advance regarding which shop you will be going and I will inform the staff on duty accordingly.

Sorry once again for the unpleasant experience.
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