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"Frustrating Experience and Misleading Cake Size"

Name: Christmas Cakes
Brand: Bob the Baker Boy

Review of Bob the Baker Boy by Shuting

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1.0 /5

(Verified Purchase)

Reviewed on 21st Dec 2024

More:

Food

Service

Value

Shuting
House Warming
Collect From Merchant At Pandan Loop
20th Dec 2024

Frustrating Experience and Misleading Cake Size

Reviewed on 21st Dec 2024 Verified Purchase

Ordered and indicated self-collection at 9pm. Arrived at the location at 9pm but realized an access card is required to access the lift area to the shop. Tried texting and calling via calls and WhatsApp but couldn’t reach them at all. Googled and ... More found another number, but that didn’t work either. Even tried leaving a message on Instagram. We drove around the area trying to find another entrance, but all required an access card. Decided to just wait at the car exit area until 10pm since we indicated cake collection time from 9-10pm. Finally, after waiting for 44 minutes, we saw someone exiting the building. We stopped her, and luckily she was from the bakery. Finally, someone passed us the cake after waiting for so long. Reached home, opened the cake, and was shocked to see how small it was. The order description stated it serves 8-15 people, which felt misleading.

Overall, the experience was extremely frustrating and disappointing. The lack of clear instructions on how to access the shop and the inability to reach anyone for help were unacceptable. The size of the cake was a major letdown and did not match the description provided. The cake was about the size of my husband’s palm. We felt both inconvenienced and deceived. We hope the bakery will address these issues to prevent other customers from going through the same ordeal.
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Christmas Cakes
provided by Bob the Baker Boy

First time ordering from merchant: Yes

Will recommend this merchant: No

Bob The Baker Boy Pte Ltd from Bob the Baker Boy responded to this review

Responded on 25th Dec 2024 01:28 PM

Hi Shuting, we deeply apologise for your experience. Your frustration is definitely not the kind of feeling we wish for our customers to have and we hope to be able to make it right with you.

Our team has reached out to you over WhatsApp. We hope ... More to hear from you soon.
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