Janice Seah's review

The food portion is quite pathetic for 2 pax. Half of what I'm getting from past caterers I've tried. Soup also v little n placed directly into metal Tingkat. Tingkat size is like for elves. Did not provide menu of what can be expected for the mth. ... More Would not recommend. Stopping after this mth.


Caterer's Response: [10-Jul-2014]

Dear Janice

We have read your feedback on us in foodline. You commented that food was too little for your order of 2 pax. You were also dissatisfied that soup was served in the Tingkat. It was unfortunate that you are dissatisfied with the quantity and our method of serving the soup.

With regard to the quantity which we served for all 2-PAx customers have been consistently this quantity. Whilst some customers like the amount we served, others like yourself prefer bigger portions. Different customers have varying requirements. Notwithstanding, at the price of $4.31 per pax per day for 4 dishes delivered to doorstep, we are confident that we have not shortchanged our customers and your goodself, attributing to our clientele for tingkat growing at a rapid speed. We have also been serving soup directly in the Tingkat since the start of our Tingkat business. The tiffin carrier we used to serve you is standard size for 2 persons purchasable in leading tiffin carrier suppliers along Temple Street Chinatown. Therefore we beg to disagree strongly with your remark that it is for elves:)

Therefore it is unfortunate that you are averse to our service. You may contact us if you have further queries or wish for a refund. Our apologies.

From Team of Xiao Lin Kitchen
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