Golden Ticket T&C/FAQ

TERMS & CONDITIONS / FREQUENTLY ASKED QUESTIONS

* Please note that FoodLine reserves the right to amend the terms in this page. For latest terms, please refer to this page before you make an order.

1. What is your mailing address to mail back this Golden Ticket?
Please mail all Golden Ticket claims to: 51 Tai Seng Avenue, #03-03 Pixel Red, Singapore 533941

2. Who can use this Golden Ticket?
Anyone who has the physical Golden Ticket may use it. This Golden Ticket can be used for all offerings on FoodLine.sg.

3. How do I get/apply for the Golden Ticket?
Simply place an order through FoodLine.sg and you may opt to receive the Golden Ticket from us if your order size is more than $300. You may only apply for the Golden Ticket for your NEW order.

4. How do I use the Golden Ticket?
Simply place an order through FoodLine.sg and you may redeem $30 from us after your event. No min spend required.
This Golden Ticket is only applicable to new orders submitted on FoodLine.sg. You may not use it for orders you have made previously.

5. How do I redeem the Golden Ticket amount?

Step 1: When placing your order, you will be asked to indicate your coupon code on the "Order form".

Step 2: Submit your review after your event and indicate your bank account details.

Step 3: Fill in details (FoodLine Order Code, Name & Mobile Number) on your Golden Ticket and mail it back to us.
(Mailing address: 51 Tai Seng Avenue, #03-03 Pixel Red, Singapore 533941)

Step 4: After receiving the Golden Ticket you have mailed in, FoodLine will credit the voucher amount to the bank account you've indicated.

*Note: Only original Golden Tickets will be accepted for redemption.
6. I have already placed an order on FoodLine.sg. Can I use this Golden Ticket for the order?
No, you may not use this Golden Ticket for orders already made on FoodLine.sg. These vouchers can only be used for your next order on FoodLine.sg.

7. How many times can I redeem the $30 Golden Ticket?
Each Golden Ticket can only be used once per order.

8. Can I use/combine multiple vouchers/tickets per order?
Only 1 voucher/ticket may be used per order. You will not be able to use more than 1 voucher/ticket for the same order.

9. How many times can I use the Golden Ticket?
You may only use the Golden Ticket maximum 2 times per month.

10. How long is the Golden Ticket valid for?
Please refer to the expiry date indicated on the Golden Ticket.

11. Will the Golden Ticket amount be indicated in the invoice?
As this promotion is brought to you by FoodLine.sg, the caterer's invoice will not indicate it. You will need to redeem the amount separately via the steps above.

12. Is there a minimum spending required?
No, as we would like to reward customers for supporting FoodLine.sg.

13. Can I use the Golden Ticket for any products on FoodLine.sg?
You may use the Golden Ticket for any products and services.

14. How long does it take for FoodLine to transfer the Golden Ticket amount?
The Golden Ticket amount will be transferred to your bank account within 5 working days, after we have received all of the following:

- Your review and bank account details (submitted online).
- Your physical Golden Ticket mailed in with your details filled in.

15. Which bank account will the Golden Ticket amount be credited to?
We would transfer the coupon amount to the bank account number that you specify. Once the event is over, indicate your bank account details via the Cash Reward page. The transfer process takes between 1-5 working days depending on the bank you use. As ours is DBS, bank transfers to DBS accounts would be faster.

* Kindly check that the bank account number you’ve specified is correct as we will not do a re-transfer if the wrong bank account number is being specified.

16. Is the Golden Ticket amount paid on top of the FoodLine Cash Reward/existing promotions?
The Golden Ticket replaces the FoodLine Cash Reward and any promotions related to Cash Reward. We will pay you the Golden Ticket amount in place of the Cash Reward. For other promotions indicated on the menu (e.g. discounts, free food items, etc), you may use the Golden Ticket together with the promotion.

For any clarifications, you can email us at sales@foodline.sg.

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