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Eatzi Gourmet Bakery

4.5 / 5 (586 reviews) 5.0 / 5 in the last 6 months
MUIS certified caterer FoodLine verified reviews
On-time delivery*86%
Food Quality4.3 / 5
Service & Communication4.4 / 5
Value4.3 / 5

Customer Photos (592)

Reviews (586)

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586 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

HL
Ms Han Lu Verified Purchase
4.0 / 5

Delivery fail

I would expect the delivery to be at the door step, however, the delivery man insists that I should go down to collect the cake from him. Prior to delivery, given that my office is not very easy to find, I sent a map to the cake shop so that it will make things easier. However, the guy is still lost, and he doesn't even have the map! Tried directing him, but he is not listening well and end up I have to go all the way in the midst of working to retrieve the cake.

The delivery was rather early than expected which is good. However, the cake is not very nice as this is the first time we have left over cake during the birthday celebration.
LC
Ms lee cher siew Verified Purchase
3.0 / 5

Not satisfied with their service.

I have stated that the cake to be delivered at 3pm, they charged me additional$10. This should be made clear to the customers at the website. So this additional cost comes as a shock to me. Besides, the staff was not helpful to check if I can claim back this additional delivery charges of $10. Lastly, the delivery instruction was left out and therefore they delivered the cake to the wrong place.

In terms of the quality of the cake, I still prefer chocolate cakes from Polar though it is only $10 more expensive..
1x Heaven & Earth @$28 (Weight: 2kg +$54.00) (No of Large Candles: 4) (No of Small Candles: 2) 1x Heaven & Earth @$28 (Weight: 2kg +$54.00) (No of Large Candles: 4) (No of Small Candles: 2)
Mr Joel tan
Mr Joel tan Verified Purchase
4.0 / 5

Cake experience tropicrispy

Cake was good. Just that it melted very fast and by the time I could eat it it had already melted. Left it outside for only an hour. Slightly dissapointing

Delivery Feedback

Based on 139 customer responses.

  • On time or up to 30 min early: 120 (86.3%)
  • More than 30 min early: 18 (12.9%)
  • Late: 1 (0.7%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 109
  • Less than 10 min early: 3
  • 10–15 min early: 3
  • 15–30 min early: 5
  • More than 30 min early: 18
  • Less than 10 min late: 0
  • 10–15 min late: 0
  • 15–30 min late: 1
  • More than 30 min late: 0

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