Sarah's Loft

4.4 / 5 (5 reviews) 5.0 / 5 in the last 6 months

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On-time delivery*100%

Food Quality4.4 / 5

Service & Communication5.0 / 5

Value4.8 / 5

Customer Photos (4)

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Jin W Verified Purchase

Birthday
Hougang Central
10th Jul 2025
Full Menu

12th Jul 2025

3.0 / 5

Can be improved.

The service is good, delivery is punctual, delivery man is polite and friendly. We are quite impressed.

The texture of the cake was dry and heavy, with visible air pockets inside.

The decoration is as described from the picture, only strawberry is a bit greenish. You any see from the picture.

Sarah's Loft responded22nd Jul 2025 11:41 AM

Hi Jin!

Thank you for taking the time to write us a review!
As the cake that you ordered is a buttercake based cake, it requires time to thaw prior to consumption if not the cake would feel a little heavy or dry as the butter in the cake is still hard.
Hope this clarifies!

xoxo
Sarah's Loft

Delivery Feedback

Based on 5 customer responses.

On time or up to 30 min early: 5 (100%)
More than 30 min early: 0 (0%)
Late: 0 (0%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown

Exactly on time: 4
Less than 10 min early: 0
10–15 min early: 0
15–30 min early: 1
More than 30 min early: 0
Less than 10 min late: 0
10–15 min late: 0
15–30 min late: 0
More than 30 min late: 0

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Sarah's Loft

Customer Photos (4)

Reviews (5)

Can be improved.

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