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Amici Events And Catering

4.5 / 5 (153 reviews) 5.0 / 5 in the last 6 months
MUIS certified caterer FoodLine verified reviews
On-time delivery*72%
Food Quality4.2 / 5
Service & Communication4.3 / 5
Value4.1 / 5

Customer Photos (255)

Reviews (153)

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153 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr James
Mr James Verified Purchase
5.0 / 5

Tasty food and generous portion. Beyond expectations

Received the food at 4+pm although the delivery supposed to be 6pm, but it’s acceptable since it’s during Xmas day. All the food are tasty, and the price is very reasonable. The portion for the sides are also big. Beyond our expectations. Also thanks to both Foodline and Amici for their high service standards to accept my very last min order. Saved my party. ?
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QC
Ms QUAN CAI HUI EMILY Verified Purchase
5.0 / 5

Amici's catering was TOP NOTCH! Highly recommend!

Dear Amici Team,

I would like to extend my heartfelt gratitude and appreciation for the exceptional catering service you provided. From the timely setup to the beautifully presented food, every aspect of your service was top-notch.

Your willingness to accommodate our last-minute order, just over a week before the event, was truly impressive. The food not only looked delicious, but it also received rave reviews from our team members. The serving portions were generous and sufficient for everyone.

We were particularly impressed by the attention to detail, including the provision of a nicely designed rubbish bin. It's clear that your team goes above and beyond to ensure a seamless and enjoyable experience for your clients.

Thank you again for your outstanding service. We will definitely recommend Amici to anyone seeking reliable and exceptional catering services.
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Mr Gary Mok
Mr Gary Mok Verified Purchase
3.0 / 5

Slow Customer Service, too early delivery, food is okay.

Food was okay, although the combination was a bit tough to navigate given we were looking for options that might be easier accessible by everybody, nearly every option had something spicy, or fried, or contains shellfish.

The worse was the extremely slow customer service and communication. Order took very long to be confirmed to the point if they had said no, I might be left with no buffer time left for a plan B. Emails sent to ask if i could add on quantity were left unanswered. Would not order again given the anxiety it causes, lest one ends up with no food on the actual event day.

Food came a tad too early 55 minutes before schedule (plus i added my own 30minutes buffer), so when it was time to eat, which was nearly 90-120 minutes after it was delivered, food was no longer warm. But i suppose better early than late?
Ms Momoyo Matsuda
Ms Momoyo Matsuda Verified Purchase
1.0 / 5

Disappointing Service Despite Good Food

While the food from Amici Catering was good overall, the service was incredibly disappointing. The server arrived to clear the food just 1.5 hours into the event, even though I had clearly communicated that clearing should only happen 2 hours after the start time. When I asked him to return at the agreed time, he stood in the room with a visibly unpleasant attitude, making everyone uncomfortable.

To make matters worse, he demanded my helper a drink while waiting, yes he did not ask me. He went to my HELPER for A DRINK! This was a birthday party for my 2-year-old daughter held in a small condo function room, and his presence left us feeling rushed and uneasy as we tried to enjoy the meal.

I shared my concerns with Amici’s team, but the sales manager seemed dismissive and uninterested in addressing the issue. This experience was deeply disappointing, and I would not recommend this caterer for future events.
Mr Jitendra Bhilare
Mr Jitendra Bhilare Verified Purchase
5.0 / 5

A good 1st time experience.

The food portion was just nice and service was excellent. Small hiccup with the drink but they quickly sorted it out.
Amici Events And Catering responded28th May 2024 10:30 AM

Good Day Mr Jitendra Bhilare, we're thrilled to hear that you enjoyed your meal and that our service met your expectations! We apologize for the hiccup with your drink, but we're glad our team was able to resolve it promptly. We appreciate your feedback and hope to welcome you back soon for another enjoyable experience!

Delivery Feedback

Based on 100 customer responses.

  • On time or up to 30 min early: 72 (72%)
  • More than 30 min early: 23 (23%)
  • Late: 5 (5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 59
  • Less than 10 min early: 0
  • 10–15 min early: 2
  • 15–30 min early: 11
  • More than 30 min early: 23
  • Less than 10 min late: 0
  • 10–15 min late: 1
  • 15–30 min late: 1
  • More than 30 min late: 3

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