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ECreative Catering Pte Ltd

4.3 / 5 (3,814 reviews) 4.5 / 5 in the last 6 months
MUIS certified caterer FoodLine verified reviews
On-time delivery*82%
Food Quality4.1 / 5
Service & Communication4.2 / 5
Value4.2 / 5

Customer Photos (9102)

Reviews (3,814)

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3,484 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

J
Ye Jinming Verified Purchase
5.0 / 5

Good value/ food, but customer service needs improvement

Yam paste was good and very popular with the guests.
Food overall satisfactory.

Bad customer service as per my previous review
(1) did not notify of food change agead of time
(2) buffet set up early and wanted to remove early. Also did not cater the 2 sets of buffet tables as required.
Other Food Items or Photos of Event (Please fill in below) Other Food Items or Photos of Event (Please fill in below) Golden Salted Egg Fish w Crispy Fish Skin Mini Choco E’clair Wheat Prawn+3 Lo Han Chye Fried Sotong Ball
view more 7 photos & videos
J
Ye Jinming Verified Purchase
5.0 / 5

Good value, but customer service needs to improve.

Food quantity and quality is acceptable, but really need to improve on their customer service.

1) they did not have salad prawn on that day, but did not call us to notify and just changed to wheat prawn on their own discretion. Only when the office is opened the next day, then they tell you they're trying to call to inform us of the change.

2) I booked 2 sets of 50 pax buffet and staggered 1 hour apart, when the cater came to set up, he told me he only had 1 set of tables and will need to keep my first set of buffet at 6pm. (Setup time was 4-5pm, because guest coming at 5pm). He blamed it on the office stating that the buffet is from 4-6pm only. I appreciated that the setup guy in the end managed to get the 2nd set of tables (for my 2nd set of buffet), but while I agreed that he can come and collect at 9:30pm (ahead of the 10pm agreed timing on the invoice), he came at 9:10pm and wanted to start clearing.

Good value, but perhaps I'm unlucky to meet with food item that was unavailable and not so professional setup team. Hope that customer service will improve on future orders.
Other Food Items or Photos of Event (Please fill in below) Other Food Items or Photos of Event (Please fill in below)
Ms Rachel
Ms Rachel Verified Purchase
5.0 / 5

Very nice

It is very nice and delicious the service very nice. They very nice and make confirmation with me before proceeding the order. All my friends say that the food is nice. They will recommend and book this website and company again.
Choose one Choose one Choose one Choose one
Ms Yii Huan
Ms Yii Huan Verified Purchase
5.0 / 5

Great value, great taste

Second time ordering and will continue to order from this caterer. Value for money and delicious. Customer service was very helpful and friendly.
Curry Chicken

Delivery Feedback

Based on 2,868 customer responses.

  • On time or up to 30 min early: 2,338 (81.5%)
  • More than 30 min early: 369 (12.9%)
  • Late: 161 (5.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 1,902
  • Less than 10 min early: 54
  • 10–15 min early: 147
  • 15–30 min early: 235
  • More than 30 min early: 369
  • Less than 10 min late: 10
  • 10–15 min late: 35
  • 15–30 min late: 46
  • More than 30 min late: 70

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A customer just ordered for 15 pax for delivery on 6th Nov, 6:30PM
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