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East West Fusion

4.3 / 5 (2,100 reviews) 4.8 / 5 in the last 6 months
MUIS certified caterer FoodLine verified reviews
On-time delivery*87%
Food Quality4.1 / 5
Service & Communication4.3 / 5
Value4.1 / 5

Customer Photos (2084)

Reviews (2,100)

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2,100 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Danlin Luo
Ms Danlin Luo Verified Purchase
5.0 / 5

First time ordering from East West. But not to our liking

The rice and dishes portion is not much. It's okay that my family is not big eater but unsure if it's sufficient for others. I really hate the processed food (hotdog, fishball, otak, fried dumplings) everyday. I requested for change but noted it's not possible. The taste of food is not to our liking.

The staff is very prompt to reply me in whatapps. Good service.
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Ms Jenny Chua
Ms Jenny Chua Verified Purchase
2.0 / 5

NEVER AGAIN

NEVER AGAIN.

1. Brown rice was never given, even though I stated my requests more than twice and was given an 'ok' as a reply. My aunt is DIABETIC, and she had no choice but to have white rice FOR ALL 5 WEEKDAY LUNCHES. I wanted to complain at the 3rd consecutive day of her eating white rice, but gave up since the request fell on deaf ears. I ordered additional suitable food via food panda instead.
This is a waste of time and resources.

2. Food got from bad to worse towards the end of the week. Look at the photos and you will know. How is this worth nearly $12 per meal?

3. At the very least, food wasn't overly salty, but the caterer needs to heed more care for special requests and manage expectations if NOTHING will be done. Don't overpromise and under deliver.

4. I've ordered from them while I was staying in woodlands, and things were not like that. But now, I'm never going to order from them again. My aunt lost 2kg in a week just because the main carbs were not suitable. She is serving quarantine and cannot head out for food at all. Am very disappointed.
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Mr Martin Raman
Mr Martin Raman Verified Purchase
3.0 / 5

Healthy Food but boring in Variations

Food generally was OK but really lack of variations. Within two weeks, you will face about 70% of the same food again. For the price that we are paying, the food was way too simple and lack in taste.
However the soup was mostly good and quite nice.

In conclusion, unless you are after healthy bland food, then we recommend to look some other caterer for better variations and more tasty food.

Delivery Feedback

Based on 1,950 customer responses.

  • On time or up to 30 min early: 1,698 (87.1%)
  • More than 30 min early: 172 (8.8%)
  • Late: 80 (4.1%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 1,608
  • Less than 10 min early: 6
  • 10–15 min early: 26
  • 15–30 min early: 58
  • More than 30 min early: 172
  • Less than 10 min late: 4
  • 10–15 min late: 16
  • 15–30 min late: 25
  • More than 30 min late: 35

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