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East West Fusion

4.3 / 5 (1,526 reviews) 4.9 / 5 in the last 6 months
MUIS certified caterer FoodLine verified reviews
On-time delivery*87%
Food Quality4.0 / 5
Service & Communication4.3 / 5
Value4.0 / 5

Customer Photos (1205)

Reviews (1,526)

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1,526 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr Yan Zhong
Mr Yan Zhong Verified Purchase
3.0 / 5

Lousy customer service!

Excluded some days for tingkat. Caterer checked with me via WhatsApp on my order, which was exactly the same as what I put on Foodline.
Turns out the invoice generated seems to be for everyday, which the caterer and myself missed out on.
Since this order is for someone else, I didn't notice that the food came everyday, including the days I excluded. So until the person I ordered for mentioned that the food hadn't arrived for 2 weeks, I called caterer to confirm.
While I admit it was fault for both parties (myself and caterer), the person seems to blame me instead, and insisted it was my fault for not checking, and that when the food was sent, we didn't mention anything.
Lesson learnt for me to check the invoices sent out, but pls pls, for caterer, pls check the order twice or more.
Rating 1* for poor customer service, since person didn't feel apologetic at all.
Ms Suzanne Gu
Ms Suzanne Gu Verified Purchase
4.0 / 5

Simple bento with mixed of different taste.

1 pax lunch served in a bento box. Very convenient to dispose after eating. Mixed of east and western cuisine so expected to find French fries with ketchup as sides or sambal sotong ball as well. Overall simple bento but sometimes delivery can be an hour late then the usual mentioned time.
Ms Tan Eyok Yian
Ms Tan Eyok Yian Verified Purchase
4.0 / 5

Healthy and simply dinner but fulfill my stomach

Quite happy to receive foods during the weekend and it's quite value to have these 4 dishes. The taste of the food is OK. Portion just nice for two people.
But only two things :
1.the delivery time is too early, it's not even 4pm, I just have my late lunch 2 hrs ago.....
2. Sin Chew Bee Hoon looks/taste like normal beehoon.
2 Days Dinner Tingkat Package (Weekends Only) 2 Days Dinner Tingkat Package (Weekends Only)
Chow Michelle
Chow Michelle Verified Purchase
4.0 / 5

...

Missed a few times of delivery again. Food repeated almost everyday. May not order again unless there is really a need to due to the reasonable price.

Delivery Feedback

Based on 1,947 customer responses.

  • On time or up to 30 min early: 1,696 (87.1%)
  • More than 30 min early: 171 (8.8%)
  • Late: 80 (4.1%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 1,606
  • Less than 10 min early: 6
  • 10–15 min early: 26
  • 15–30 min early: 58
  • More than 30 min early: 171
  • Less than 10 min late: 4
  • 10–15 min late: 16
  • 15–30 min late: 25
  • More than 30 min late: 35

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