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346 management and past customer photos

Customer Reviews of this Caterer

1.0 /5
(Verified Purchase)
Reviewed 1 week ago
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Value
Reviewed 1 week ago Verified Purchase
Empire Food Catering / Le Xin Catering - Severe Under-Portioning and Zero Weekend Support

We ordered a 9-course buffet for 60 guests for my daughter's full-month celebration. The experience was deeply embarrassing and unacceptable.

Despite ... More only having 50 guests arrive (including 12 children), the food was 90% finished by 1:30 PM, long before the last guests had arrived. The shortage was so severe that we were forced to scramble, ordering emergency pizzas and sending friends out to buy wings and nuggets for a last-minute deep fry/BBQ just to feed everyone. My own family members did not even get to eat the catered food, and guests described the meals we did receive as "meh."

The service failure was just as critical. While running out of food during our event on a weekend, there was zero operational support. I called the driver who delivered the food, but the office failed to contact me back as promised. We received no assistance when we needed it most. They only replied on Monday, two days later, after I raised a complaint through Foodline.

Their only justification was a "guaranteed 10% buffer," which clearly did not compensate for the extreme under-portioning delivered. Furthermore, the disposable plates provided were flimsy; we had to use two plates just to handle the curry gravy without it soaking through.

This company failed on portion control, product quality, and critical customer support. We felt entirely cheated and profoundly embarrassed in front of our guests. There was a complete lack of ownership or timely support for a basic catering failure. I strongly advise others to look elsewhere.
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Mid-Autumn Gatherings Buffet @ $17.80/pax
Favourite dish: None
Least favourite dish: None
First time ordering from merchant: Yes
Will recommend this merchant: No
5.0 /5
(Verified Purchase)
Reviewed on 14th Sep 2025
More:
Food
Service
Value
  • Ms Sharon Liaw
  • 2 reviews
  • Praying ancestors
  • Bedok North Avenue 4
  • 13th Sep 2025
  • 1 Pax
Reviewed on 14th Sep 2025 Verified Purchase
First time order from this shop 10 paxs mini buffet to try it out,fish is so hard n prawn rolls too salty.Don't know iz due to 7th month foods not so good but have high reviews.
7th Lunar Month Party Set @$178/set
Favourite dish: Nil
Least favourite dish: Fish n prawn rolls
First time ordering from merchant: Yes
Will recommend this merchant: No
5.0 /5
(Verified Purchase)
Reviewed on 5th Sep 2025
More:
Food
Service
Value
  • Ms LYLY Efendy
  • 1 review
  • Corporate/Company Event
  • Bukit Batok Crescent
  • 5th Sep 2025
  • 15 Pax
Reviewed on 5th Sep 2025 Verified Purchase
Food portion for dish is seems on the little side, but the rice portion is quite big. The seller always update about all info we need to know. delivery was late but its due to raining.
Lunar 7th Month Harvest Mini Buffet @$20.80/pax
Favourite dish: SILVER FISH EGG FRIED RICE
Least favourite dish: PORK BUTTER SALTED EGG
First time ordering from merchant: Yes
Will recommend this merchant: Yes
5.0 /5
(Verified Purchase)
Reviewed on 27th Aug 2025
More:
Food
Service
Value
  • Daniel Tan
  • 11 reviews
  • Friends/Family Event
  • 23rd Aug 2025
  • 10 Pax
Reviewed on 27th Aug 2025 Verified Purchase
Caterer was very reliable as they even sent over order confirmation and invoice to ensure that the delivery was confirmed. Food portion was good too, and everyone enjoyed the food!
Energise Bento Set Menu @ $11.60/pax
Favourite dish: None
Least favourite dish: None
First time ordering from merchant: Yes
Will recommend this merchant: Yes
5.0 /5
(Verified Purchase)
Reviewed on 3rd Aug 2025
More:
Food
Service
Value
  • Mr Tan
  • 29 reviews
  • Wedding
  • 3rd Aug 2025
  • 1 Pax
Reviewed on 3rd Aug 2025 Verified Purchase
Food is nice, but unfortunately 1 item is wrong. Ordered steamed hargao but delivered fried meatballs which elderly w/ weak tooth can't eat. Luckily the family finds the food nice and still finished. 5 pax portion able to serve approx 8pax.
Zi Char Family Feast 5 pax @ $138
Favourite dish: Fish, tofu
Least favourite dish: Meatballs, wrong item
First time ordering from merchant: Yes
Will recommend this merchant: Yes
See 308 reviews of Empire Food Catering Pte Ltd

About this Caterer

Empire Food Catering Pte Ltd

Relish the flavours!

A company under the Le Xin Catering Group.
see more
403 visitors have viewed this caterer in the last 24hrs
A customer just ordered for 1 pax for 20th Nov
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