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Empire Food Catering Pte Ltd

4.1 / 5 (310 reviews)
Not MUIS certified FoodLine verified reviews
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On-time delivery*80%
Food Quality3.8 / 5
Service & Communication3.9 / 5
Value3.8 / 5

Customer Photos (209)

Reviews (310)

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310 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Alise Tan
Ms Alise Tan Verified Purchase
1.0 / 5

Dun ever try this tingkat caterer

Will never order from this caterer ever again. Very oily and horrid taste.. worst tingkat I ever tried so far.. Was kinda cheated by the previous reviews uploaded..
Empire Food Catering Pte Ltd responded30th Oct 2020 11:27 PM

Greetings Ms. Tan,

Thank you for your valuable feedback.

We would first like to express our apologies to the disappointment caused. Our team would like to hear more about your feedback to find out more. This will greatly assist us in our investigation process with the kitchen team. Please contact us through email if you have additional information to share.

Appreciate your kind patience with us.

Mr Spencer Pang
Mr Spencer Pang Verified Purchase
4.0 / 5

Dun know why 4 dishes was served with 3 dishes and one soup?

Overall okay only, still edible.
Dun sure how difficult is it to give the menu on the first start date instead of their "first Monday"?
Dun know why 4 dishes was served with 3 dishes and one soup?
Dun understand why metal tingkat become plastic container when it not even the last day?
TA
Mr Tan Aaron Verified Purchase
3.0 / 5

Food that was bad and stink for 30% of the time

I tried the 20 day tingkat. OMG out of 20 days, my dinners was spoilt on 6 days.
2 soups were stinky, 3 vegs were sour, 1 boiled chicken stink the whole house upon opening. That is a failure rate of 30%. I always start my dinner around 6.30pm, well within the time frame of best consumed by. Therefore the food being spoilt before the best consumed by is miserable failure of this caterer. Hope they look into the failure and improve on it.
Empire Food Catering Pte Ltd responded30th Oct 2020 11:24 PM

Greetings Mr. Tan,

Thank you for your valuable feedback.

We are deeply sorry for the unpleasant experience. Our chefs will review the dishes as mentioned above as we would like to ensure our food quality to serve our best. We would also seek your understanding as we do not put any MSG and preservatives in our food, some of the dishes might undergo chemical reactions when there is a dramatic change in temperature. The operations team has pass on a reminder to the kitchen and delivery team to take careful note during the food delivery process.

If you do have any additional information to assist us in our investigation and review process, please email us and our CSO will be following up.

Our team truly appreciate your kind patience and we will strive to serve you better!

AG
Mdm agnes gunn Verified Purchase
4.0 / 5

Trial is good but not for long term!

First trial was great but subsequently when extended to 20 days...food was boring and oily...repeated items...almost whole week of greens fried with carrot juliens...not creative...disappointed...Chefs can do better with varieties and ensure colors in dishes.
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Mr Edmund Lim
Mr Edmund Lim Verified Purchase
4.0 / 5

Generous food portion

Food portion is generous. Soup is abit too salty or sweet sometimes. Other than one day which had the food delivered around 7pm, other days were quite punctual on their delivery.

Delivery Feedback

Based on 269 customer responses.

  • On time or up to 30 min early: 216 (80.3%)
  • More than 30 min early: 30 (11.2%)
  • Late: 23 (8.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 205
  • Less than 10 min early: 2
  • 10–15 min early: 5
  • 15–30 min early: 4
  • More than 30 min early: 30
  • Less than 10 min late: 0
  • 10–15 min late: 2
  • 15–30 min late: 3
  • More than 30 min late: 18

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10 daysOther Food Items or Photos of Event (Please fill in below)Family Deluxe (Dinner) - 10 daysFamily Deluxe (Dinner) - 5 days TrialFamily Deluxe (Dinner)- 20 daysChoose oneFamily Deluxe (Dinner) - 5 days TrialFamily Deluxe (Dinner) - 5 days TrialFamily Deluxe (Dinner) - 5 days TrialFamily Deluxe (Dinner) - 5 days TrialChoose oneFamily Deluxe (Lunch) - 10 daysFamily Deluxe (Dinner)- 20 daysFamily Deluxe (Dinner)- 20 daysChoose oneChoose oneFamily Deluxe (Dinner)- 20 daysFamily Deluxe (Dinner) - 5 days TrialChoose oneChoose oneFamily Deluxe (Dinner)- 20 daysFamily Deluxe (Dinner)- 20 daysFamily Deluxe (Dinner)- 20 daysFamily Deluxe (Dinner)- 20 days (for 1st time customers)Family Deluxe (Dinner)- 20 daysOther Food Items or Photos of Event (Please fill in below)Choose oneFamily Deluxe (Lunch)- 20 days (for 1st time customers)Family Deluxe (Dinner)- 20 daysFamily Deluxe (Dinner)- 20 daysFamily Deluxe (Dinner)- 20 daysFamily Deluxe (Dinner)- 20 daysChoose oneSin Chow Bee Hoon (星洲米粉)Steam Siew Mai (蒸烧卖)Number of Set:1 sets ( $296.5 per set )Dishes: 3 Dishes + 1 SoupDishes: 3 Dishes + 1 SoupDishes: 3 Dishes + 1 SoupMeal Type: LunchSweet & Sour Fish (酸甜鱼片)Har Lok Prawn (干煎虾律)Loh Han Chye (罗汉斋)Yang Chow Fried Rice (杨洲炒饭)Almond Jelly with Longan (龙眼豆腐)Steamed Siew Mai (蒸烧卖)Hot Cheng Teng (六味清汤)Braised Pork with Bun (扣肉馒头)Coffee Pork Rib (咖啡排骨)TMD Free Chicken!Number of Set:1 sets ( $97 per set )Tingkat Order:Number of Set:1 sets ( $97 per set )Tingkat Order:Tingkat Order:Yang Chow Fried Rice (杨洲炒饭)Dishes: 3 Dishes + 1 SoupDishes: 3 Dishes + 1 SoupDishes: 3 Dishes + 1 SoupNumber of Set:1 sets ( $77 per set )Tingkat Order:Dishes: 3 Dishes + 1 SoupPacific Dory Filet with Cream Lemon Sauce (多利鱼+奶油柠檬酱)Butter Fried Rice (牛油炒饭)Mexican Middle Wing (鸡中翅)Potato Salad (马铃薯沙拉)Tingkat Order:Dishes: 3 Dishes + 1 SoupMeal Type: DinnerMeal Type: LunchTingkat OrderMeal Type: DinnerNumber of pax: 1Dishes: 3 Dishes + 1 SoupNumber of Set:1 sets ( $236 per set )Tingkat Order:Curry Chicken (咖哩鸡)Curry Chicken (咖哩鸡)Steam Siew Mai (蒸烧卖)Honey Pork Rib (密汁排骨)Choose oneOther Food Items or Photos of Event (Please fill in below)Other Food Items or Photos of Event (Please fill in below)Curry Chicken (咖喱鸡块)PhotoDeep Fried Prawn Roll (酥炸虾枣)Pork Rib King (排骨王)Cereal Prawn (麦片虾)Deep Fried Cheese Tofu (酥炸芝士豆腐)Assorted Mini Pie (什锦迷你派)Fish Fillet with Sweet & Sour Sauce (酸甜鱼片)Scallop Yam Basket (四季带子)Buttered Oatmeal Tempura Prawn (珍宝玉片奶皇虾)Seafood Fried Bee Hoon (海鲜炒米粉)Fish Fillet with Sweet & Sour Sauce (酸甜鱼片)Yam Ring with Prawn, Chicken & Cashew Nut (砩本飘香)Roasted Pipa Duck (香烤琵琶鸭)Other Food Items or Photos of Event (Please fill in below)Beancurd with Seafood (海鲜豆腐)Scallop Yam Basket (四季带子)Cereal Soft Shell Crab (麦片软壳蟹)Other Food Items or Photos of Event (Please fill in below)Buttered Oatmeal Tempura Prawn (珍宝玉片奶皇虾)Yam Ring with Prawn, Chicken & Cashew Nut (砩本飘香)Fish Fillet with Sweet & Sour Sauce (酸甜鱼片)Sea Bass Fillet with Sweet & Sour Sauce (酸甜金目卢鱼片)Crispy Yam Ring with Prawn, Chicken & Cashew Nut (砩本飘香)Breaded Claw Crab (酥炸蟹钳)Deep Fried Lobster Ball (酥炸龙虾丸)Buttered Oatmeal Tempura Prawn (牛油 麦片日式虾)Luo Han Chye (cabbage, fatt choy , tanghoon , tau kee) (罗汉斋)1x 8 food items - $228 Per Set (Serves approx 8-10 Pax) 发财捞起 1. Fa Cai Yu Sheng with Salmon 发财鱼生 金鸡报喜 2. Golden Phoenix Chicken 金龙鸡 哈哈乐乐 3. Har Lok Prawn 干煎虾律 年年有余 4. Sweet & Sour Fish 酸甜鱼片 花开富贵 5. Baby Kailan with Sliced Abalone 鲍鱼片小芥兰 合家团圆 6. Golden Scallop 黄金干贝 金玉满堂 7a. Ee Fu Noodle 伊芙面 OR
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