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Empire Food Catering Pte Ltd

4.1 / 5 (310 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality3.8 / 5
Service & Communication3.9 / 5
Value3.8 / 5

Customer Photos (209)

Reviews (310)

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267 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Teresa
Ms Teresa Verified Purchase
4.0 / 5

Good. Worth to try.

Of the other tingkat providers, this is one of the best so far. Food suit our taste, portion just nice. Variety is good. Only a little early. Order for lunch. Food arrived at 10 am.
Choose one
Mr Ryan Ng
Mr Ryan Ng Verified Purchase
5.0 / 5

Yummy Tingkat.

The food type is pretty generous as I ordered the 4 dishes type order.

Good selection of 1 meat, 1 seafood, 1 veggie and another meat/veggie.

Maybe its my location, but the food comes to early for me. Hence need to reheat by lunch time. Otherwise, the time consistency is great.
Ms LOW SHU LEE
Ms LOW SHU LEE Verified Purchase
4.0 / 5

Soup is very appetising

Lunch Delivery is way too early (around 10am) and yet the deliveryman did not even ring the bell to notify collection (I did feedback to foodline but still no change). Once i was busy with work and only remember collect it around 1pm, resulting in the veg dish not nice and starting to turn bad.
Overall the food taste is still good, especially the soup which i look forward to every lunch.
Family Deluxe (Lunch) - 10 days
Mdm Lo Boon Lian
Mdm Lo Boon Lian Verified Purchase
4.0 / 5

Food ok with reasonable price

I am a repeated customer. Soup portion is less as compared to the past. Overall food is ok but sometime the food turn bad (only one or twice which is still accepted)
Family Deluxe (Dinner)- 20 days
Empire Food Catering Pte Ltd responded1st Jul 2020 09:49 AM

Dear Mdm Lo Boon Lian,

Thank you for choosing Empire Food Catering. We value all feedback provided as we are always striving to improve to provide the best for our customers. As we take the quality of our food very seriously, we have issued a stern warning to the kitchen about the issues. We ensure that such things will not occur again. We hope to receive your continuous support as we strive to serve you better.

Best Regards,
Empire Food Catering

Delivery Feedback

Based on 269 customer responses.

  • On time or up to 30 min early: 216 (80.3%)
  • More than 30 min early: 30 (11.2%)
  • Late: 23 (8.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 205
  • Less than 10 min early: 2
  • 10–15 min early: 5
  • 15–30 min early: 4
  • More than 30 min early: 30
  • Less than 10 min late: 0
  • 10–15 min late: 2
  • 15–30 min late: 3
  • More than 30 min late: 18

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