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Empire Food Catering Pte Ltd

4.1 / 5 (310 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality3.8 / 5
Service & Communication3.9 / 5
Value3.8 / 5

Customer Photos (209)

Reviews (310)

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310 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

EG
Ms Evangeline Gan Verified Purchase
2.0 / 5

Not worth it.

The vegetables were terrible as there was no harmony in the taste of the vegetable and the gravy. It went on throughout the whole cycle.
The taste quality of the other food was very inconsistent, sometimes it’s good sometimes it’s just bad.
There was one day where the curry chicken was tasteless. The gravy was fine but the chicken itself has no taste. How can a catering company even go wrong with curry chicken when it’s one of the most basic dish.
I have indicated that I do not want any fish with bones, so the customer service called to asked of Im okay with fish that has big bones to which I agreed, but they still came with fish with small bones for the cycle. I basically gave up on them.
Empire Food Catering Pte Ltd responded12th Oct 2020 11:44 AM

Greetings Ms. Evangeline,

Thank you for your valuable feedback. We would like to express our sincerest apologies on the unpleasant experience and your feedback has been escalated to our operations team for them to note and to improve.

We are truly sorry for the dissapointment caused. Please feel free to write in to us via email and our CSO will be able assist you from there.

Our team truly appreciate your kind patience.

Best regards,
Empire Food Catering

Ms Teresa
Ms Teresa Verified Purchase
4.0 / 5

Good. Worth to try.

Of the other tingkat providers, this is one of the best so far. Food suit our taste, portion just nice. Variety is good. Only a little early. Order for lunch. Food arrived at 10 am.
Choose one
Mr Ryan Ng
Mr Ryan Ng Verified Purchase
5.0 / 5

Yummy Tingkat.

The food type is pretty generous as I ordered the 4 dishes type order.

Good selection of 1 meat, 1 seafood, 1 veggie and another meat/veggie.

Maybe its my location, but the food comes to early for me. Hence need to reheat by lunch time. Otherwise, the time consistency is great.

Delivery Feedback

Based on 269 customer responses.

  • On time or up to 30 min early: 216 (80.3%)
  • More than 30 min early: 30 (11.2%)
  • Late: 23 (8.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 205
  • Less than 10 min early: 2
  • 10–15 min early: 5
  • 15–30 min early: 4
  • More than 30 min early: 30
  • Less than 10 min late: 0
  • 10–15 min late: 2
  • 15–30 min late: 3
  • More than 30 min late: 18

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A customer just ordered for 65 pax for delivery on 5th Dec, 1:00PM
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