- Tingkat Dinner
- Punggol Drive
- 13th Apr 2020
- 2 pax
- Asian Delight - 20 days
Empire Food Catering Pte Ltd
Not MUIS certified
FoodLine verified reviews
On-time delivery*80%
Food Quality3.8 / 5
Service & Communication3.9 / 5
Value3.8 / 5
Customer Photos (209)
Reviews (310)
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267 reviewsMost Recent
Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.
- Household lunch
- B Lorong 1 Toa Payoh
- 13th Apr 2020
- 2 pax
- Family Deluxe (Lunch) - 5 days Trial
Food is not bad but services and delivery needs to improve
The food taste is not bad generally except that fried chicken is quite dry and sambal source quite oily. The rest is ok. Services could be better, especially the sales/admin person called to chase for payment saying that she already emailed me, which she didn't. After I made payment and replied to the email in the morning, she still called in the afternoon to chase for payment without checking my replied email to her. The delivery guy never rang the bell whenever food arrived, unlike another caterer.
Empire Food Catering Pte Ltd responded1st Jul 2020 09:54 AM
Dear Ms Ruth,
Thank you for your valuable feedback.
Our sincerest apologies about the unpleasant experience you have been through.
Our Management Team has issued a stern warning to the Customer Service Team to ensure that this mistake would not be repeated in future. We have also informed the kitchen about your feedback on the Fried Chicken dish and Sambal sauce, the kitchen will review the dish to make it better.
We will continue to strive and we look forward to serving you better in future.
Best regards,
Empire Food Catering
- Tingkat
- D Compassvale Road
- 13th Apr 2020
- 3 pax
- Family Deluxe (Dinner)- 20 days
Soup portion has reduced . Overall meal is ok
I am a regular customer and have been ordering more than a year. Recently I found that the portion for soup is very much reduce. Sometime the portion is only half filled. As for the food, not sure if it weather or not, it turn bad twice in this order.
But overall I am still happy with 90% of the meal.
But overall I am still happy with 90% of the meal.
Empire Food Catering Pte Ltd responded1st Jul 2020 09:56 AM
Dear Mdm. Lo Boon Lian,
Thank you for your valuable feedback and continuous support.
The reduction of the soup portion should not happen, our management team will review this matter with the kitchen team to ensure such incidents will not happen again.
Also, as we do not add in any MSG or preservatives into our Tingkat meal, food might turn bad when there is a huge temperature change. If this happens, we seek customer’s understanding and cooperation to call our hotline immediately so immediate actions can be taken.
We truly appreciate your feedback, we will continue to strive and serve you better.
Best Regards,
Empire Food Catering
TJ
- Friends/Family Event
- Yishun Ring Road
- 7th Apr 2020
- 3 pax
- Family Deluxe (Dinner) - 10 days
Food turn bad and smelly
I order for 10days dinner. Out of 10 days, I receive 3 days dishes which turn bad and the smell is disgusting!!! It is very disappointing with the food quality. The rating by foodline is just too....eh...
Empire Food Catering Pte Ltd responded24th Apr 2020 09:56 AM
Dear Sir/ma'am,
Thank you for highlighting this matter to us. As all of our food is prepared with no preservatives, there may be situations where food spoils quicker than usual such as due to the harsh and unpredictable weather in Singapore. Food hung outside the door may be exposed to direct sunlight and result in easy spoilage. We would like to advise our customers to collect the food and store in a room temperature condition or even the fridge if necessary and reheat before consumption. We apologies for the unpleasant you had with us and we look forward to serving you again.
Thank you.
Regards,
Empire Food Catering
GS
- Friends/Family Event
- 7th Apr 2020
- 4 pax
- Family Deluxe (Dinner)- 20 days
Catering Review
Food delivery was prompt and on time. All food were plastic sealed nicely like bubble tea cup wrapping to prevent spillage. Food quality and serving were acceptable.
- Tingkat lunch
- Punggol
- 6th Apr 2020
- 3 pax
- Family Deluxe (Lunch) - 10 days
Good!
Variety and food is good! Portion is good as well! Recommend to try this caterer out! :) Look forward to the tingkat delivery everyday. Will definitely order again.
- tingkat
- Marsiling Lane
- 6th Apr 2020
- 1 pax
- Family Deluxe (Lunch) - 10 days
Food is warm when delivered. Customer service is excellent
Food and service is excellent. Especially customer service is very responsive and quick. There was 1 time the food was delivered with soup. Responded with CS, and it is immediately corrected the next day! Power lah!
- Tingkat
- Boon Lay Drive
- 6th Apr 2020
- 2 pax
- Family Deluxe (Dinner)- 20 days
Yummy homecook food
Early delivery. Food taste good. Just maybe rice a bit little for us. But sealing hard to open cause is like those bubble tea.
Empire Food Catering Pte Ltd responded1st Jul 2020 09:54 AM
Dear Ms. Jolene Chew,
Thank you for your valuable feedback.
Our Tingkat packaging is designed to be sealed tightly to minimize the chance of spillage during the delivery process. We seek your understanding in this matter.
Our Customer Service Team will feedback to the Kitchen about the rice quantity.
We appreciate your feedback and we will strive to serve you better in future.
Best regards,
Empire Food Catering
- Tingkat
- B Yishun Avenue 11
- 16th Mar 2020
- 2 pax
- Family Deluxe (Dinner) - 5 days Trial
Good
The food is good.
Amount wise is good and it suit for children also.
Food still slight warm when arrive.
Amount wise is good and it suit for children also.
Food still slight warm when arrive.
- Tingkat
- 11th Mar 2020
- 3 pax
- Family Deluxe (Dinner) - 10 days
Good service but so-so food
Portion size is a bit small, even though we ordered for three. Flavor is generally bland, especially the green vegetables. But soup is good.
and revisit our site to complete the process.
- Soup container sealed with plastic, so hard to share for > 1 pax. Rice and dishes containers using normal cover, so no issue.
- Delivery to Punggol Drive ard 6.30pm. Food cooked @ 3pm, so by 7pm+ the food is not fresh already, dishes esp plain vegetables spoil faster.
- The containers and plastic bags are very oily.
- Food tastes quite ok. Soup taste a bit plain thou.
- For Asian Delight package, their Wed and Fri special dishes - fried rice, noodle, etc give a good change for the week.
Menu same for these 3 Caterers:
- Empire Food Catering
- House Of Catering F&B
- Le Xin Catering Group