Empire Food Catering Pte Ltd

Dear Ms. Rachel,

Thank you for the valuable feedback.

We are sorry to disappoint you on the rice quality. As our company take customer’s feedback very seriously, we would truly appreciate it if you could write in to our Customer Service Team on your detailed feedback and we will then inform the kitchen about your feedback. We promise that immediate actions will be taken as our goal is to provide quality services for all customers.

Thank you for informing us, we hope to receive your continuous support as we strive to serve you better.

Best Regards,
Empire Food Catering

Dear Mr. Tai Wei Hang,

Thank you for your valuable feedback. Kindly note that our delivery time range for Dinner Tingkat services is from 3pm to 7pm.

Our company takes customer’s feedback very seriously hence we would truly appreciate it if you could write in to our Customer Service Team about your comment on the food taste. We will wish to know which dishes we will need to improve on to meet your expectation as our goal is to provide a satisfactory service to all customers.

We hope to hear from you soon, thank you for trying out our Tingkat service.


Best Regards,
Empire Food Catering

Dear Ms Charmine Lin,

Thank you for choosing Empire Food Catering. We value all feedback provided as we are always striving to improve to provide the best for our customers. As we take our quality of food seriously, we will be reviewing with the kitchen on how we can better improve the vegetables. We hope to receive your continuous support as we strive to serve you better!

Best Regards,
Empire Food Catering

Dear Ms. Ng Zi Ling,

Thank you for your valuable feedback.

We are sorry to hear about the unpleasant experience you had with the vegetables dishes. As our company takes such food quality matters very seriously, we have informed both the kitchen and our vegetable supplier about the issue with the vegetables. We would encourage all customers to inform our hotline immediately if you notice that the food smells sour and we will conduct immediate actions as your health is our top priority.

Thank you for informing us and we hope to receive your continuous support as we strive to serve you better.

Best regards,
Empire Food Catering

Dear Ms Ruth,

Thank you for your valuable feedback.


Our sincerest apologies about the unpleasant experience you have been through.

Our Management Team has issued a stern warning to the Customer Service Team to ensure that this mistake would not be repeated in future. We have also informed the kitchen about your feedback on the Fried Chicken dish and Sambal sauce, the kitchen will review the dish to make it better.

We will continue to strive and we look forward to serving you better in future.

Best regards,
Empire Food Catering

Dear Mdm. Lo Boon Lian,

Thank you for your valuable feedback and continuous support.

The reduction of the soup portion should not happen, our management team will review this matter with the kitchen team to ensure such incidents will not happen again.

Also, as we do not add in any MSG or preservatives into our Tingkat meal, food might turn bad when there is a huge temperature change. If this happens, we seek customer’s understanding and cooperation to call our hotline immediately so immediate actions can be taken.

We truly appreciate your feedback, we will continue to strive and serve you better.

Best Regards,
Empire Food Catering

Dear Sir/ma'am,

Thank you for highlighting this matter to us. As all of our food is prepared with no preservatives, there may be situations where food spoils quicker than usual such as due to the harsh and unpredictable weather in Singapore. Food hung outside the door may be exposed to direct sunlight and result in easy spoilage. We would like to advise our customers to collect the food and store in a room temperature condition or even the fridge if necessary and reheat before consumption. We apologies for the unpleasant you had with us and we look forward to serving you again.

Thank you.

Regards,

Empire Food Catering