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Empire Food Catering Pte Ltd

4.1 / 5 (310 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality3.8 / 5
Service & Communication3.9 / 5
Value3.8 / 5

Customer Photos (209)

Reviews (310)

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310 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

GS
Ms Gracie Seow Verified Purchase
4.0 / 5

Catering Review

Food delivery was prompt and on time. All food were plastic sealed nicely like bubble tea cup wrapping to prevent spillage. Food quality and serving were acceptable.
Family Deluxe (Dinner)- 20 days
Ms Yuan wen
Ms Yuan wen Verified Purchase
4.0 / 5

Good!

Variety and food is good! Portion is good as well! Recommend to try this caterer out! :) Look forward to the tingkat delivery everyday. Will definitely order again.
Choose one
Ms Jolene Chew
Ms Jolene Chew Verified Purchase
4.0 / 5

Yummy homecook food

Early delivery. Food taste good. Just maybe rice a bit little for us. But sealing hard to open cause is like those bubble tea.
Family Deluxe (Dinner)- 20 days
Empire Food Catering Pte Ltd responded1st Jul 2020 09:54 AM

Dear Ms. Jolene Chew,

Thank you for your valuable feedback.

Our Tingkat packaging is designed to be sealed tightly to minimize the chance of spillage during the delivery process. We seek your understanding in this matter.

Our Customer Service Team will feedback to the Kitchen about the rice quantity.

We appreciate your feedback and we will strive to serve you better in future.

Best regards,
Empire Food Catering

E
Ms esther ching Verified Purchase
3.0 / 5

I am not in for TingKat orders

When the food arrive, the packing are oily some boxes are out of shape.. unpleasing look. Food came 10am (a bit early) where lunch time is 12noon. foodline
Empire Food Catering Pte Ltd responded1st Jul 2020 09:55 AM

Dear Ms. Esther Ching,

Thank you for your valuable feedback. Our Lunch Tingkat delivery time ranges from 9am to 1pm.

We are truly sorry for the unpleasant experience you have been through. Our Customer Service Team has feedback to Kitchen about this matter and we will take immediate actions to ensure the cleanliness of the packaging.

We appreciate your feedback and we will strive to serve you better in future.

Best regards,
Empire Food Catering

Delivery Feedback

Based on 269 customer responses.

  • On time or up to 30 min early: 216 (80.3%)
  • More than 30 min early: 30 (11.2%)
  • Late: 23 (8.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 205
  • Less than 10 min early: 2
  • 10–15 min early: 5
  • 15–30 min early: 4
  • More than 30 min early: 30
  • Less than 10 min late: 0
  • 10–15 min late: 2
  • 15–30 min late: 3
  • More than 30 min late: 18

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A customer just ordered for 65 pax for delivery on 5th Dec, 1:00PM
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