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Empire Food Catering Pte Ltd

4.1 / 5 (310 reviews)
Not MUIS certified FoodLine verified reviews
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On-time delivery*80%
Food Quality3.8 / 5
Service & Communication3.9 / 5
Value3.8 / 5

Customer Photos (209)

Reviews (310)

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43 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

JO
Mr Jimmy Oh Verified Purchase
2.0 / 5

The ratings on food line was overrated, or Im just unlucky.

The food was less than satisfied. I have 3/4 of the fried rice u consumed as the rice was undercooked.
The prawn salad was room temperature and soggy
The mango pudding were left on a tray u chilled.
Flowers vase display provided was stained and dusty.
I had to seperately purchase icecubes from the supermarket to chill it and add more ice cubes into the drink container as the fruit punch wasn't cold enough.
Photo Photo Mango Pudding (芒果布丁) Mango Pudding (芒果布丁)
Chew thing
Chew thing Verified Purchase
3.0 / 5

Neutral comments.

Opt for no vege and usually we will have 2 fried food.
Not so recommended if for kids. Reach at my place at 3pm and need to consume by 7pm.
Their soup is nice
Mr SEAN
Mr SEAN Verified Purchase
2.0 / 5

Worst Caterer Ever

Really hated the food from day 1.
I'll maybe get 1 edible food for the whole week.
The dishes are usually dull looking, tasteless or too oily.
The vegetables looks like they are dying again, all dried up.
Almost of the time the 2 portion of soup (I don't know why there's 2 portion ) smelt sour. Some dishes too tasted sour.
It states prepared by 3pm, to be consumed by 7pm.
Even if I heat up at 6pm, the food taste spoilt & terrible.
I feel so sinful throwing away so much food.
Can't wait for these 20 days to end.
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Aethra Tan
Aethra Tan Verified Purchase
1.0 / 5

Don't ever try this

There was a label on the food that it was ready by 3 and best before 7. The earliest we received the food was only once at 655. The rest of the days were 705 to 725.

We had to throw everything away for 3 out of 10 days as the food was already smelling off by the time we got it.

Worst try ever.
Empire Food Catering Pte Ltd responded12th Nov 2020 11:37 AM

Greetings Ms. Aethra Tan,

Thank you for your valuable feedback.

We are deeply sorry for the unpleasant experience. As food quality is our top priority, we would like to seek your kind advise on the dish that turns bad in order for our chefs to review the dishes to prevent any similar case from happening again.

We would also like to seek your kind understanding as we do not put any MSG and preservatives in our food, some of the dishes might undergo chemical reactions when there is a dramatic change in temperature. The operations team has pass on a reminder to the kitchen and delivery team to take careful note during the food delivery process.

If you do have any additional information to assist us in our investigation and review process, please email us and our CSO will be following up.

Appreciate your support.

Best regards,
Empire Food Catering

Ms Alise Tan
Ms Alise Tan Verified Purchase
1.0 / 5

Dun ever try this tingkat caterer

Will never order from this caterer ever again. Very oily and horrid taste.. worst tingkat I ever tried so far.. Was kinda cheated by the previous reviews uploaded..
Empire Food Catering Pte Ltd responded30th Oct 2020 11:27 PM

Greetings Ms. Tan,

Thank you for your valuable feedback.

We would first like to express our apologies to the disappointment caused. Our team would like to hear more about your feedback to find out more. This will greatly assist us in our investigation process with the kitchen team. Please contact us through email if you have additional information to share.

Appreciate your kind patience with us.

Delivery Feedback

Based on 269 customer responses.

  • On time or up to 30 min early: 216 (80.3%)
  • More than 30 min early: 30 (11.2%)
  • Late: 23 (8.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 205
  • Less than 10 min early: 2
  • 10–15 min early: 5
  • 15–30 min early: 4
  • More than 30 min early: 30
  • Less than 10 min late: 0
  • 10–15 min late: 2
  • 15–30 min late: 3
  • More than 30 min late: 18

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Customer Photos

Deep Fried Samosa (炸咖哩角)Deep Fried Prawn Fritter (酥炸虾球)Fried Hong Kong Noodle (香港炒面)Curry Vegetable (咖哩菜)Teriyaki Chicken Cutlet (日式鸡扒)Choose oneChoose oneSilver Fish Egg Fried Rice银鱼蛋炒饭Choose oneChoose oneKorean Pan Cake (韩式煎饼)Stir Fried Udon (干炒乌冬面)Assorted Tempura Vegetable with Teriyaki Sauce (日式酱酥脆什锦)Cooked Satay (Chicken) 沙爹(鸡)Family Deluxe (Lunch)- 20 daysChoose oneChoose oneOther Food Items or Photos of Event (Please fill in below)Choose oneChoose oneChoose oneChoose oneFamily Deluxe (Dinner)- 20 daysFamily Deluxe (Dinner)- 20 daysChoose oneFamily Deluxe (Dinner)- 20 daysAsian Delight - 10 daysAsian Delight - 10 daysAsian Delight - 10 daysAsian Delight - 10 daysAsian Delight - 10 daysAsian Delight - 10 daysAsian Delight - 10 daysAsian Delight - 10 daysAsian Delight - 10 daysAsian Delight - 10 daysFamily Deluxe (Dinner)- 20 daysAsian Delight - 5 days TrialChoose onePhotoPhotoMango Pudding (芒果布丁)Mango Pudding (芒果布丁)Choose oneChoose oneChoose oneFamily Deluxe (Dinner) - 10 daysFamily Deluxe (Lunch) - 10 daysFamily Deluxe (Lunch) - 10 daysFamily Deluxe (Lunch) - 10 daysFamily Deluxe (Lunch) - 10 daysFamily Deluxe (Lunch) - 10 daysOther Food Items or Photos of Event (Please fill in below)Other Food Items or Photos of Event (Please fill in below)Other Food Items or Photos of Event (Please fill in below)Other Food Items or Photos of Event (Please fill in below)Other Food Items or Photos of Event (Please fill in below)Choose oneChoose oneSin Chow Bee HoonChoose oneSambal Big Prawn (参峇大虾)Deep Fried Kuning Fish (酥炸昆宁鱼)Fried Mee Goring (马来炒面)Tempura Big Prawn (日式大虾)Choose oneChoose oneOther Food Items or Photos of Event (Please fill in below)Choose oneSpaghetti Carbonara with Mushroom (香菇白汁意大利粉)Honey Pork Rib (蜜汁排骨)Empire's Garden Salad (皇朝蔬菜沙拉)Fried Calamari & Onion Ring Platter (苏东圈+洋葱圈拼盘)Pacific Dory Filet with Cream Lemon Sauce (多利鱼+奶油柠檬酱)Mexican Middle Wing (鸡中翅)Choose oneSweet and Sour Pork 咕噜肉Thai Pineapple Fried Rice 泰式黄梨炒饭Crispy Handmade Beancurd 自制招牌豆腐Asian Delight - 5 days TrialFamily Deluxe (Lunch)- 20 daysChoose oneFamily Deluxe (Dinner)- 20 daysFamily Deluxe (Dinner) - 10 daysOther Food Items or Photos of Event (Please fill in below)Family Deluxe (Dinner) - 10 daysFamily Deluxe (Dinner) - 5 days TrialFamily Deluxe (Dinner)- 20 daysChoose oneFamily Deluxe (Dinner) - 5 days TrialFamily Deluxe (Dinner) - 5 days TrialFamily Deluxe (Dinner) - 5 days TrialFamily Deluxe (Dinner) - 5 days TrialChoose oneFamily Deluxe (Lunch) - 10 daysFamily Deluxe (Dinner)- 20 daysFamily Deluxe (Dinner)- 20 daysChoose oneChoose oneFamily Deluxe (Dinner)- 20 daysFamily Deluxe (Dinner) - 5 days TrialChoose oneChoose oneFamily Deluxe (Dinner)- 20 daysFamily Deluxe (Dinner)- 20 daysFamily Deluxe (Dinner)- 20 daysFamily Deluxe (Dinner)- 20 days (for 1st time customers)Family Deluxe (Dinner)- 20 daysOther Food Items or Photos of Event (Please fill in below)Choose oneFamily Deluxe (Lunch)- 20 days (for 1st time customers)Family Deluxe (Dinner)- 20 daysFamily Deluxe (Dinner)- 20 daysFamily Deluxe (Dinner)- 20 daysFamily Deluxe (Dinner)- 20 daysChoose oneSin Chow Bee Hoon (星洲米粉)Steam Siew Mai (蒸烧卖)Number of Set:1 sets ( $296.5 per set )Dishes: 3 Dishes + 1 SoupDishes: 3 Dishes + 1 SoupDishes: 3 Dishes + 1 SoupMeal Type: LunchSweet & Sour Fish (酸甜鱼片)Har Lok Prawn (干煎虾律)Loh Han Chye (罗汉斋)Yang Chow Fried Rice (杨洲炒饭)Almond Jelly with Longan (龙眼豆腐)Steamed Siew Mai (蒸烧卖)Hot Cheng Teng (六味清汤)Braised Pork with Bun (扣肉馒头)Coffee Pork Rib (咖啡排骨)TMD Free Chicken!Number of Set:1 sets ( $97 per set )Tingkat Order:Number of Set:1 sets ( $97 per set )Tingkat Order:Tingkat Order:Yang Chow Fried Rice (杨洲炒饭)Dishes: 3 Dishes + 1 SoupDishes: 3 Dishes + 1 SoupDishes: 3 Dishes + 1 SoupNumber of Set:1 sets ( $77 per set )Tingkat Order:Dishes: 3 Dishes + 1 SoupPacific Dory Filet with Cream Lemon Sauce (多利鱼+奶油柠檬酱)Butter Fried Rice (牛油炒饭)Mexican Middle Wing (鸡中翅)Potato Salad (马铃薯沙拉)Tingkat Order:Dishes: 3 Dishes + 1 SoupMeal Type: DinnerMeal Type: LunchTingkat OrderMeal Type: DinnerNumber of pax: 1Dishes: 3 Dishes + 1 SoupNumber of Set:1 sets ( $236 per set )Tingkat Order:Curry Chicken (咖哩鸡)Curry Chicken (咖哩鸡)Steam Siew Mai (蒸烧卖)Honey Pork Rib (密汁排骨)Choose oneOther Food Items or Photos of Event (Please fill in below)Other Food Items or Photos of Event (Please fill in below)Curry Chicken (咖喱鸡块)PhotoDeep Fried Prawn Roll (酥炸虾枣)Pork Rib King (排骨王)Cereal Prawn (麦片虾)Deep Fried Cheese Tofu (酥炸芝士豆腐)Assorted Mini Pie (什锦迷你派)Fish Fillet with Sweet & Sour Sauce (酸甜鱼片)Scallop Yam Basket (四季带子)Buttered Oatmeal Tempura Prawn (珍宝玉片奶皇虾)Seafood Fried Bee Hoon (海鲜炒米粉)Fish Fillet with Sweet & Sour Sauce (酸甜鱼片)Yam Ring with Prawn, Chicken & Cashew Nut (砩本飘香)Roasted Pipa Duck (香烤琵琶鸭)Other Food Items or Photos of Event (Please fill in below)Beancurd with Seafood (海鲜豆腐)Scallop Yam Basket (四季带子)Cereal Soft Shell Crab (麦片软壳蟹)Other Food Items or Photos of Event (Please fill in below)Buttered Oatmeal Tempura Prawn (珍宝玉片奶皇虾)Yam Ring with Prawn, Chicken & Cashew Nut (砩本飘香)Fish Fillet with Sweet & Sour Sauce (酸甜鱼片)Sea Bass Fillet with Sweet & Sour Sauce (酸甜金目卢鱼片)Crispy Yam Ring with Prawn, Chicken & Cashew Nut (砩本飘香)Breaded Claw Crab (酥炸蟹钳)Deep Fried Lobster Ball (酥炸龙虾丸)Buttered Oatmeal Tempura Prawn (牛油 麦片日式虾)Luo Han Chye (cabbage, fatt choy , tanghoon , tau kee) (罗汉斋)1x 8 food items - $228 Per Set (Serves approx 8-10 Pax) 发财捞起 1. Fa Cai Yu Sheng with Salmon 发财鱼生 金鸡报喜 2. Golden Phoenix Chicken 金龙鸡 哈哈乐乐 3. Har Lok Prawn 干煎虾律 年年有余 4. Sweet & Sour Fish 酸甜鱼片 花开富贵 5. Baby Kailan with Sliced Abalone 鲍鱼片小芥兰 合家团圆 6. Golden Scallop 黄金干贝 金玉满堂 7a. Ee Fu Noodle 伊芙面 OR
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