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Empire Food Catering Pte Ltd

4.1 / 5 (310 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality3.8 / 5
Service & Communication3.9 / 5
Value3.8 / 5

Customer Photos (209)

Reviews (310)

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267 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Lyn Yao
Ms Lyn Yao Verified Purchase
4.0 / 5

Nah not recommended

Food arrived soggy and cold. I had to crisp the fried ones up in the oven. Deep fried xiao long bao turned out to be deep fried red bean paste bao instead of what we had ordered. On top of that, it was dry and hard outside, the paste inside was coarse and totally not yummy. Abalone sliced in broccoli, the abalone was vegetarian ones by the way. Besides the curry chicken, another dish that was acceptable was the oatmeal prawn. The rest of the dishes were edible but not yummy at all. There was so much leftover that night. Disappointed with the quality of food. Will not order from them again :(


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Caterer's Reply:

"Dear Ms Yao,

Thank you for ordering from us and for your valued feedback.

Empire Catering has recently rebranded, and we have your comments into consideration as our team continues to improve our food and the way we serve our customers better.

We welcome you to order from us again in the near future.

Thank you."
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IC
Mr Isaac Cheang Verified Purchase
4.0 / 5

Reunion meal - Edible but not the best

Booked rather last minute on foodline therefore all the more well known caterers were already fully booked. First time ordering from Empire catering. Catherine promptly contacted me to confirm my orders and also advised that the 'golden phoenix chicken' dish was chicken skin and had no meat. Therefore, I opted for curry chix instead which was rather tasty.

One point to take note is that foodline advertises 9 items but in actual fact it's only 7 items so I had to forgo the xiao long bao and pudding.

Overall, delivery was prompt, food wise, oat meal prawn and curry chix was good. The rest of the food was edible but could be better. Rice was rather blend, vegetables also wasn't that good.


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Caterer's Reply:

"Dear Mr Cheang,

Thank you for ordering from us and for your valued feedback.

Empire Catering has recently rebranded, and we have your comments into consideration as our team continues to improve our food and the way we serve our customers better.

We welcome you to order from us again in the near future.

Thank you."
Other Food Items or Photos of Event (Please fill in below)

Delivery Feedback

Based on 269 customer responses.

  • On time or up to 30 min early: 216 (80.3%)
  • More than 30 min early: 30 (11.2%)
  • Late: 23 (8.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 205
  • Less than 10 min early: 2
  • 10–15 min early: 5
  • 15–30 min early: 4
  • More than 30 min early: 30
  • Less than 10 min late: 0
  • 10–15 min late: 2
  • 15–30 min late: 3
  • More than 30 min late: 18

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A customer just ordered for 65 pax for delivery on 5th Dec, 1:00PM
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