Empire Food Catering Pte Ltd

Greetings Mr. Tan,

Thank you for your valuable feedback.

We are deeply sorry for the unpleasant experience. Our chefs will review the dishes as mentioned above as we would like to ensure our food quality to serve our best. We would also seek your understanding as we do not put any MSG and preservatives in our food, some of the dishes might undergo chemical reactions when there is a dramatic change in temperature. The operations team has pass on a reminder to the kitchen and delivery team to take careful note during the food delivery process.

If you do have any additional information to assist us in our investigation and review process, please email us and our CSO will be following up.

Our team truly appreciate your kind patience and we will strive to serve you better!

Greetings Ms. Evangeline,

Thank you for your valuable feedback. We would like to express our sincerest apologies on the unpleasant experience and your feedback has been escalated to our operations team for them to note and to improve.

We are truly sorry for the dissapointment caused. Please feel free to write in to us via email and our CSO will be able assist you from there.

Our team truly appreciate your kind patience.

Best regards,
Empire Food Catering

Dear Ms Alvin/liz,

Thank you for choosing Empire Food Catering. We value your feedback that serves for us to improve on our food and services rendered. We will take note of this and work to improve on our menu and the variety of food served. As we strive to continuously improve, we hope to receive your support in the future.

Best Regards,
Empire Food Catering

Dear Ms. Vivian,

Our sincerest apologies on your incident, the portion should not be half filled, we will review with the kitchen and ensure such things would not happen again. As for the additional charge, there was a technical error on Foodline’s webpage that delayed the update of the price.

Thank you for choosing Empire Food Catering, we hope to receive your continuous support as we strive to serve you better.

Best Regards,
Empire Food Catering

Dear Ms Charmine Lin,

Thank you for choosing Empire Food Catering. We value all feedback provided as we are always striving to improve to provide the best for our customers. As we take our quality of food seriously, we will be reviewing with the kitchen on how we can better improve the vegetables. We hope to receive your continuous support as we strive to serve you better!

Best Regards,
Empire Food Catering

Dear Ms. Esther Ching,

Thank you for your valuable feedback. Our Lunch Tingkat delivery time ranges from 9am to 1pm.

We are truly sorry for the unpleasant experience you have been through. Our Customer Service Team has feedback to Kitchen about this matter and we will take immediate actions to ensure the cleanliness of the packaging.

We appreciate your feedback and we will strive to serve you better in future.

Best regards,
Empire Food Catering