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Empire Food Catering Pte Ltd

4.1 / 5 (310 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality3.8 / 5
Service & Communication3.9 / 5
Value3.8 / 5

Customer Photos (209)

Reviews (310)

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310 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mrs Angela Tan
Mrs Angela Tan Verified Purchase
4.0 / 5

Good presentation. Food was pretty standard

Presentation was good but buttered prawns were too sweet. Fish fillet a bit too dry. Yam ring a bit pathetic as the ring was small and the serving plate was big. The curry chicken was value for money as it was all chicken thigh. It would be better if there were a bit more potatoes. We had to add some ourselves. The rest were pretty standard and good
Scallop Yam Basket (四季带子) Buttered Oatmeal Tempura Prawn (珍宝玉片奶皇虾) Seafood Fried Bee Hoon (海鲜炒米粉) Fish Fillet with Sweet & Sour Sauce (酸甜鱼片) Yam Ring with Prawn, Chicken & Cashew Nut (砩本飘香)
TB
Mr Tang Boon Sen Verified Purchase
3.0 / 5

Not an impressive first experience from this caterer :-(

The "golden phoenix chicken" dish did not come with any discernible chicken meat - merely chicken skin smeared thinly with some bean skin and fish-paste-like substance, and the portion was miserable! We were also not informed beforehand that the mango pudding would come as store-bought factory-made mini cups which tasted quite nasty & synthetic. Other caterers we've used in the past made their own mango puddings (with or without sago, pomelo or other accompaniments) which proved far superior. Other dishes fitted the "edible, but can be better" description pretty well. Overall, this was quite a disappointing experience in comparison with the CNY reunion dinner we enjoyed from another caterer (which we rated 15 out of 15) just two days earlier!
CS
Mdm CHOY SOW MAY Verified Purchase
3.0 / 5

Poor food quality

Mango pudding was the most disappointing as it was those off the shelf supermarket type..food was not warm when arrived..prawns were salty and hard to swallow
Deep Fried Lobster Ball (酥炸龙虾丸) Buttered Oatmeal Tempura Prawn (牛油 麦片日式虾) Luo Han Chye (cabbage, fatt choy , tanghoon , tau kee) (罗汉斋)
JK
Mdm JUDY KHO Verified Purchase
4.0 / 5

Food quality can be improved for the fried rice

Special mention for the sweet & sour fish which were soft & tasty.
Yu Sheng, Tempura prawns, abalone w/ broccoli were quite good.
Not good was the scallop yam basket - cold & a bit too hard
Worst is the 8 treasure fried rice - no treasure at all, bland, tasteless
Fish Fillet with Sweet & Sour Sauce (酸甜鱼片)
ML
Ms Melissa Loh Verified Purchase
5.0 / 5

Reliable caterer delivering presentable food

Excellent service which regular updates from ordering to delivery even when it was for CNY delivery. Thumbs up for this as it was much appreciated. Caterer would in fact chase me for confirmation unlike my experience with others.

Food wise, it was decent with quality presentation and sufficient quantity for 30 pax. The tempura prawn were still crispy and not soggy. However the vegetables seemed to clamp together in a bunch; not chop evenly. The fried rice tasted old and dry but there were plenty of ingredients in it as promised. Would definitely use this caterer again just cos they have gained my trust in terms of reliability and promptness. Good service goes a long way for me!
T
Mrs Tan Verified Purchase
3.0 / 5

Could be better...

Delivery was 1.5 hours late.

When I called to enquire, they couldn't find my order. Thankfully, they did have my order after-all and was sent.

As the order was so late, the food was already cold when they arrived. The ee-fu noodle and chicken were the more flavourful dishes though was quite salty, while the broccoli with abalone tasted sour. Would have been a nice touch to provide some green chilli for the ee-fu noodle.

Order confirmation via phone was efficient and professional.

Delivery Feedback

Based on 269 customer responses.

  • On time or up to 30 min early: 216 (80.3%)
  • More than 30 min early: 30 (11.2%)
  • Late: 23 (8.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 205
  • Less than 10 min early: 2
  • 10–15 min early: 5
  • 15–30 min early: 4
  • More than 30 min early: 30
  • Less than 10 min late: 0
  • 10–15 min late: 2
  • 15–30 min late: 3
  • More than 30 min late: 18

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