Empire Food Catering Pte Ltd

Request no spicy coz children eating, end up last day trial give me curry

I find this portion for 1 pax is too little.
Customer service informed that there is no way they can increase even a little bit on the portion, instead suggested I order for 2 pax instead.
Its ridiculous because I am only ordering for myself but I need to pay the amount for 2 pax. The portions is more suited for kid appetite rather than satisfying the appetite of any adult.

Food was very cold when it arrived (was late by 25 mins). Luckily we had our own food warmers to warm the food. This mini buffet was marketed as a “Western buffet”, however none of the food tasted western style. The fried rice was bland and very dry and tasted like normal Chinese fried rice rather than “Butter Fried Rice”. Worst of all was the fried stuff were all very soggy and wet so reheating did nothing to help.

Fish was just like the normal catering deep fried battered fish with sauce rather than “Pacific Dory Fillet with Sauce” (we were expecting a Western style grilled/pan fried fish - nowhere did it mention it was deep fried and battered). Honey Pork Ribs was nice, but again more towards a Chinese style. Mexican wings was probably the best of them all that tasted nice and somewhat Western.

Overall, food was edible but we were very disappointed that it did not taste like Western food at all - we purposely chose a mid priced buffet because we wanted something different than the usual catered food. Alas, it tasted just like what we wanted to avoid. Even though it was not exactly very expensive, we could have gotten the same or better food from other caterers for the same price.

So So

Some of the dishes tastes good.

The spaghetti sauce is too thick like glue.
They packed the eclair with the cooked food which cause the chocolates to be melted.
Potato salad is just boiled potatoes with vegetables, no sauce.

I ordered 3 dishes & 1 soup. The reason I choose them was that they declared NO MSG. Soup is completely MSG soup. They pasted a sticker that, food cooked at 2 pm, best consumed at 6 pm. But, we received the Tingkat at 5-5.30pm. Sometimes, 5.50 - 6 pm.
Will not order again. Still need to improve on their cuisine.

Yu Sheng and Broccoli taste good.
Yam Ring was not crispy as expected.
Mee Suah was slight saltish.


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Caterer's Reply:

"Dear Mdm Chua,

Thank you for ordering from us and for your valued feedback.

Empire Catering has recently rebranded, and we have your comments into consideration as our team continues to improve our food and the way we serve our customers better.

We welcome you to order from us again in the near future.

Thank you."

The siew mai turned sour when consumed at 12 noon. Delivery timing is 11am.
The fried rice also doesn't taste good.
Already requested to slice the mushroom into slices but still mushroom is only "sliced" into half.
Delivery team expression while delivering the food is very negative, no smile.


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Caterer's Reply:

"Dear Ms Jee,

Thank you for ordering from us and for your valued feedback.

Empire Catering has recently rebranded, and we have your comments into consideration as our team continues to improve our food and the way we serve our customers better.

We welcome you to order from us again in the near future.

Thank you."

The "golden phoenix chicken" dish did not come with any discernible chicken meat - merely chicken skin smeared thinly with some bean skin and fish-paste-like substance, and the portion was miserable! We were also not informed beforehand that the mango pudding would come as store-bought factory-made mini cups which tasted quite nasty & synthetic. Other caterers we've used in the past made their own mango puddings (with or without sago, pomelo or other accompaniments) which proved far superior. Other dishes fitted the "edible, but can be better" description pretty well. Overall, this was quite a disappointing experience in comparison with the CNY reunion dinner we enjoyed from another caterer (which we rated 15 out of 15) just two days earlier!