Empire Food Catering Pte Ltd

The food items were terrible. Looked and tasted like those ordered from economic rice stall! (I could have bought them from economic rice stall at one third of the price I paid to the caterer.)The bee hoon was hard, the curry chicken has no curry aroma, the Luo Han Chye was essentially just plain cabbage and the pork rib tasted like fried pork. All the other dishes were bland and nothing like what they described in their website. All my guests advised not to engage the caterer again. There was also no tag display to describe the name of the dish. Very disappointing food!

Ordered terriyaki chicken cutlet and fruit punch but was provided with breaded chicken chop and apple juice, respectively. Very disappointed. The fried noodles was without any fire to heat the dish. When asked the delivery man about it, he said it is like this!!

Empire Food Catering / Le Xin Catering - Severe Under-Portioning and Zero Weekend Support

We ordered a 9-course buffet for 60 guests for my daughter's full-month celebration. The experience was deeply embarrassing and unacceptable.

Despite only having 50 guests arrive (including 12 children), the food was 90% finished by 1:30 PM, long before the last guests had arrived. The shortage was so severe that we were forced to scramble, ordering emergency pizzas and sending friends out to buy wings and nuggets for a last-minute deep fry/BBQ just to feed everyone. My own family members did not even get to eat the catered food, and guests described the meals we did receive as "meh."

The service failure was just as critical. While running out of food during our event on a weekend, there was zero operational support. I called the driver who delivered the food, but the office failed to contact me back as promised. We received no assistance when we needed it most. They only replied on Monday, two days later, after I raised a complaint through Foodline.

Their only justification was a "guaranteed 10% buffer," which clearly did not compensate for the extreme under-portioning delivered. Furthermore, the disposable plates provided were flimsy; we had to use two plates just to handle the curry gravy without it soaking through.

This company failed on portion control, product quality, and critical customer support. We felt entirely cheated and profoundly embarrassed in front of our guests. There was a complete lack of ownership or timely support for a basic catering failure. I strongly advise others to look elsewhere.

Delivery time supposed to be at 4pm. However it came at after 6pm. Some of my guest already left. Plus point:- the delivery accommodate the collection time at 1030pm.

Overall the food is normal & not salty. But the cooking needs to be improved as the daily vegetables especially the green vegetables are over-cooked. The delivery service also needs to be improved as my tingkat foods are left outside as the delivery rider didnt press doorbell or knock on door to inform foods have been delivered. Complained almost daily but still the same until I GAVE UP!

I hope Foodline will feedback to ALL Tingkat Caterers that informing customers that Tingkat foods have been delivered is the MOST BASIC important delivery standard to meet. If customers do not know,
foods are left outside under the sun....the foods may spoil & sunlight on plastic tupperware is bad for health.

Plse take mjy feedback SERIOUSLY!

Less food variety, 10 days meal got 6 days have fried chicken with different sauces. Vegetables also similar cooking style. Portion also not satisfied for three persons. We had to take away more foods. Delivery time not punctual, some days reached at 5pm, some days 6 plus. When I try to contact the person who liaise with me, there is no response.

Had expected no MSG. Turned out that many dishes were too salty for my elderly mum. Paid extra for some deviations on fried rice or noodles than the usual rice however regretted it as plain rice taste better. Food arrived late without doorbell or a knock on the door despite asking for it. Many times, we had to wait or check by the door. By the time we received the food, we had ~10mins or no time left "to consume before" xx time indicated on the food delivery package. Delivery time ranged from 6pm to 8pm for dinner.

No, really no. I must be the unlucky one cause I did read the reviews and everything seems great with this caterer. Value for money and food was tasty - but not at all for me. My mom’s 60th would have been ruined w the flattened at punctured shoutao. Luckily I ordered a cake for the birthday celebration. No one raved that anything was nice, but I must say the scallop fried rice and curry, braised pork was to my liking. Cereal prawns were okay too.

Fried fish tasted okay - ordered this for the younger kids

Orhnee too sweet and dry, fried chicken was hard and tough to chew (was okay because we have the curry veg to soak them) the yam and scallop thing was like what’s this? It was definitely over fried and tasteless.

Just don’t get the shoutao. It’s first of all $1.70 each (I ordered for convenience but then I really cannot serve it. Everyone was laughing why is it so hard. I already took away the punctured and flattened ones.

The food standard seems to be dropping.
Last time seems more requently have almost lao Huo Tang standards soup, but nowadays at times can be almost kosong soup with very little ingredient.

Sometimes vegetable (pepper) turned sour, opened at 7pm. Sometimes vegetable spoiled but still used. Email feedback but also no response nowadays.

These few weeks always deliver wrong dishes, I order 3 dish + 1 soup. Comes either 4 dish or 3 dishes which the food quality is bad.