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Empire Food Catering Pte Ltd

4.1 / 5 (310 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality3.8 / 5
Service & Communication3.9 / 5
Value3.8 / 5

Customer Photos (209)

Reviews (310)

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310 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

M
Ms June Verified Purchase
5.0 / 5

Nice Food, Good Customer Service

Nice Food, Good Customer Service

First time ordering from Empire Food Catering. To be honest, I am pretty surprised by both their food quality and customer service. The customer service staff was really friendly and patience on the phone, explaining to me clearly about their Tingkat plan and their monthly changing menus. The most important part is that the food tasted really fresh, healthy and flavorful!

I will for sure be a returning customer, highly recommend to those who's busy with work and can't cook their own lunch.
Y
Ms yeo Verified Purchase
5.0 / 5

Wonderful food served!

Always good menu with tasty food served. Loved how they cooked their Crispy Handmade Beancurd with Vegetables the most because it was soooo flavoursome, very different from the normal beancurd, you really have to try it to find out how good it is yourself. Worth it!
Dishes: 3 Dishes + 1 Soup
Mdm Josie Wang
Mdm Josie Wang Verified Purchase
3.0 / 5

Gd reviews/highly recommendation but disappointing delivery!

The guy arrived late and he said the delay was at the kitchen side. It seemed that the kitchen was short handed. I was surprised that he came alone and he took quite a while to set up. My husband and I helped out because all our guests had arrived and they were hungry. We couldn't even wait for him to finish the set up as the guests were famished. I would expect with the late arrival there should be at least two staff to speed up the set up.

The food wasn't fantastic either. The bareley drink was extremely sweet, even having added two jugs of water. The dessert was rather tasteless.
Overall, the experience was not good and I won't order again.

Delivery Feedback

Based on 269 customer responses.

  • On time or up to 30 min early: 216 (80.3%)
  • More than 30 min early: 30 (11.2%)
  • Late: 23 (8.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 205
  • Less than 10 min early: 2
  • 10–15 min early: 5
  • 15–30 min early: 4
  • More than 30 min early: 30
  • Less than 10 min late: 0
  • 10–15 min late: 2
  • 15–30 min late: 3
  • More than 30 min late: 18

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A customer just ordered for 65 pax for delivery on 5th Dec, 1:00PM
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