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Empire Food Catering Pte Ltd

4.1 / 5 (310 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality3.8 / 5
Service & Communication3.9 / 5
Value3.8 / 5

Customer Photos (209)

Reviews (310)

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310 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr Clive Ang
Mr Clive Ang Verified Purchase
4.0 / 5

Although price is reasonable, food taste really horrible.

Before I started ordering a 20 days dinner, i started off with a 5 days trial . The food was nice . After i places a 20 days order, the food became from bad to worse . Typically most of the stir fry food taste awful. Already turned sour and bad . From my first photo , u can see the vegetables they cook. Who will cook such vegetables?
Next would be their delivery. Out of these 20 days, they missed out 2 delivery of mine . The 1st one they missed the driver claimed they have delivered after I call up the company, there was someone home and no food was delivered , but this was solved after the company compensate me back one more day. On the 19 feb was suppose to be the last day, the compensated day, but no tingkat came at all. I decided not to make a fuss out of it anymore since yesterday was the last day and the food tasted really horrible. Only fried items is edible .
My son got diarrhea continuously for 2 days , but I cannot assume he has diarrhea after eating the tingkat also.
This is my personal view for this tingkat company. Hopefully they will improve their quality of food.
Meal Type: Dinner Number of pax: 1
Mr Clive Ang
Mr Clive Ang Verified Purchase
4.0 / 5

Reasonable price with tasty food.

I ordered tingkat on trial for 1 pax, portion is sufficient. Food is tasty. Today is my 2nd trial, food came very late and they didn’t inform, they should have inform us though, I called up to check. Other than that, price is reasonable and food is tasty.
Ms Agnes
Ms Agnes Verified Purchase
3.0 / 5

Disappointing

The spaghetti sauce is too thick like glue.
They packed the eclair with the cooked food which cause the chocolates to be melted.
Potato salad is just boiled potatoes with vegetables, no sauce.
Ms Anleyn Teo
Ms Anleyn Teo Verified Purchase
3.0 / 5

Terrible food, MSG soup. Not worth to order.

I ordered 3 dishes & 1 soup. The reason I choose them was that they declared NO MSG. Soup is completely MSG soup. They pasted a sticker that, food cooked at 2 pm, best consumed at 6 pm. But, we received the Tingkat at 5-5.30pm. Sometimes, 5.50 - 6 pm.
Will not order again. Still need to improve on their cuisine.

Delivery Feedback

Based on 269 customer responses.

  • On time or up to 30 min early: 216 (80.3%)
  • More than 30 min early: 30 (11.2%)
  • Late: 23 (8.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 205
  • Less than 10 min early: 2
  • 10–15 min early: 5
  • 15–30 min early: 4
  • More than 30 min early: 30
  • Less than 10 min late: 0
  • 10–15 min late: 2
  • 15–30 min late: 3
  • More than 30 min late: 18

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A customer just ordered for 65 pax for delivery on 5th Dec, 1:00PM
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