Fu Kwee Caterer Pte Ltd

Food arrived 40mins late ,as guests already arrived and waiting, insufficient time to be heated up , guests complained it was not nice

Food was alright, did not provide any scoop for mapo tofu, doesn’t make sense for my guest to use a kiap for tofu right?

Specifically asked for ice for the drinks, but drink was not cold at all and was very very sweet.

Delivery man did not set up buffet properly, fire was on started for all dishes.

Service to be improved.

Delivery was late for about one hour. Compare to last year's order this year is disappointing to say the least.

Food delivery was late, call the service line call was cancel.
Poor service....regard of choosing these catering company.

Ordered 3 tables for my guests but they forgot. They asked me if i still wanted it and they said they woll arrange immediately and i said of course as my guests need table to eat. But the tables only came after 2 hours and my guests are already in the room and setting up them up is already impossible. Wanted a refund as i was not able to use the tables due to tables only arriving after guests are already eating without tables but only offered 50% refund and reason is i insisted i still wanted the tables (who knows they only able to deliver after 2 hours). After the event, packing is supposed to be 3pm. They only came and 3.40pm and i was being complained by the condo management. The caterer said 3.40pm is still around 3pm. Only 1 person came to pack up which i believe its due to their manpower shortage which delayed a lot of time.

Overall food was good,sufficient and worth the price. But they need to improve on their service if they want customer loyalty.

Delivery came late and setup late as well. Fried rice not cooked, braised pork meat very dry and Ha Cheonh Kai totally can't make it. The supply of disposable cup got dirt come with it. Very disappointed on this order as my brother ordered it last year as it was tasty that time. Won't recommend to anyone.

We ordered their Mini Buffet for our housewarming on 24 Aug and supposed delivery time of between 11am-12pm. This was confirmed by Lilian via Whatsapp on 20 Aug. When the delivery was still not here by 1215pm, contacted Lilian and was told their ONLY driver was held up in Jurong area due to the customer delivery before us didn’t inform them that the driver needed to climb upstairs. Told to wait 30mins more!! By this time, all our guests has arrived and we’ve no food to serve them!!
30mins later still no sign of their driver!! Mind you, we’ve an old couple guests that’s almost 90 years of age and everyone is famished by now!!
Called Lilian and again told to wait another 15mins as driver is rushing from Jurong to Eunos!! Why are they not dispatching another driver from their Kaki Bukit kitchen when Eunos is just 10mins drive away??!! Asked her if my order is with the Jurong’s driver and is it still safe to eat after so many hours on the road?? She told me that driver is going back to their kitchen to pick up our order before delivering to us.
Another 20mins passed and still no sign of her driver!! Called her 6 times before a Jackson picked up the call to say their driver is reaching their kitchen in 5mins!!
Another 10mins passed before we finally saw the driver arrived with our food. The food arrives with some lukewarm or cold!! Check with the driver did he have our order in his van all this time (to Jurong snd back to Eunos), he confirmed that is the case!!! Lilian and Jackson lied to me!! I’m glad to share my guests so far has not reported any illness due to this long lapse and I survived to write this review!
Very very disappointed with Fu Kwee Catering which we’ve used them previously with no such issues!! Not sure if there’s a change in ownership or management as it seems all the personnel I engaged with are of certain nationality and the food quality is now subpar!!
This will be the last we’re going to order from them and for those looking to use them, caution and discretion is advised!!

Called the company to confirm the venue and date and also the timing. I told them the event starts at 5.30pz in the end the food come at 6.45pm. I was so shock, the most important part, the caterer phone is not contactable. Company phone also not contactable.

Feedback
Service : Ordered 7 Dishes , there was only 1 table to fit all 7 dishes …. not enough space to fit all dishes with the tray covers . 2 dishes were also not heated up with the burner n curry chicken potion provided did not cater up to 25 servings…

Food wise to critic.
Cereal Prawns : Prawns cereal were skimmed. Just little bits of cereal across , didn’t taste essence of cereal prawns …

Pork chop : Pork chops was chewy & stale . The aftertaste of baking soda , made all my guests thirsty for water ….

Prawn paste chicken : Cold , Stale and not a hint of prawn paste taste . Tasted more like normal fried chicken with a lot of batter

Sweet & Sour Fish : Tasted stale and not infused with sweet and sour sauce . Flour to fish ratio is a lot … Sweet and sour sauce was simply drizzled over it and not infuse

Overall , the rest of dishes has room for improvements , service quality as well . Thks

Sweet yam with ginko was starting to turn bad maybe because of the yam in it.
Other than that, delivery was early and food was good.