Healthy Meals Catering

I started 1 month. Everyone loves it.
So we subscribed for longer period 30 days. Then it turn out to be nightmares.

Inconsistent delivery, can be as early as 4pm, or as late as after 8pm.
They don't have fixed delivery team. There are 2 nights at least the meal went missing, and they don't know where the drivers went. Once they know, they informed and make up another meal for compensation.

Many time the food arrived late and already turned bad and we just throw them away (like quite many times). We end up ordering other food for dinner.

Their respond on the phone is quite engaging, but they don't have solutions as their business model just won't work.

Meat was usually too tough and dry , vegetables not fresh and taste bland, soup not nice, taste as if got msg added, fish so - so .
Delivery was very late on 2 occasions without advance notice, arriving at close to 8pm,. First time that delivery came late, the customer service number was engaged and mailbox full, no one got returned call. 2nd time, managed to get through, but delivery still came late.
Should have advised customers earlier if coming late, then can make alternative plans.

There is quite a good variety in the dishes and so far so good. The soup is always tasty and will definitely order again.

Healthy Meals Catering is a scammer, lousy food quality and scam our $. Their tingkat food delivered are totally different from the monthly menu provided. All the expensive seafood and meat dishes were replaced with cheaper eggs and tofu dishes that turned bad and sour.

When we feedback to their CS. Their reply is “ This is our Oct menu for your reference. As stated on our T&C, we reserve the right for changing the menu without prior notice.” Felt shortchanged and decided to cancel our renewal and requested for refund on 5 oct.

First they told us refund will be processed within 7 working days. To date no sound no sight of our $ at all. Requested to speak the the person in charge, they gave all sort of excuses and claimed that that manager last the company!

THIS IS TOTALLY A HOAX. DON’T TRUST WHAT U SEE ON THE MENU. The dishes you receive are totally different and some may be already turned bad and sour during lunch time at 12.30pm

I received a call from a manager called Joel , he insisted of charging us $25 admin fee in order to process our refund. Totally ridiculous! And in additon to that, he used a rude tone when speaking to us.

This is my second order with healthy meal catering. Their soup is superb. My kids like it very much.

Food quality is consistently good. Portions more than adequate

Punctual in delivery

Repeated monthly order

WORTHY TO SUPPORT

Food is ok but delivery service is horrendous. Very often late in delivery and for several times the food didn't even get delivered at all

Almost all the food is prepared based on healthy cooking method ie steamed, stir fried and braised. Only once awhile with fried food. Portion is ok, but can increase the variety of selection.

Repeat order - generally okay except that the delivery person was very unfriendly and did not even deliver my rice when I paid for it! Customer service did nothing to follow up. Poor and lackluster service

The food is tasty but can be salty at times. The soup taste better than many other caterers but on the salty side. It's value for money in that they give a lot of meat but I prefer a good balance of meat, veg and other protein (tofu, egg..etc). I have given feedback before, the chef reduced the salt the following day but few days later, it's back to being salty again. So I won't be continuing with them.
The service is prompt and they reply their whatsapp timely.
They also allow skip meals for 10day package, if there is advanced notice.