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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.5 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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407 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Yee Siang
Yee Siang Verified Purchase
2.0 / 5

Unreliable Caterer

This was the second time we were ordering from this caterer and we specified the no pork option as there are members in the household who cannot take pork. However, there were a number of occasions that the caterer included pork in our menu, and they did not inform us. Upon questioning, customer service said they would not know of such changes as everything is handled by the kitchen. So if you're counting on getting what you ordered, it may be best to avoid this caterer. Besides their dishes don't always taste fresh and the fried stuff have an old oil smell. The only saving grace is that this caterer is cheap, but you may be better off choosing another caterer. We won't be ordering from them again.
N
Ms Agnez Verified Purchase
2.0 / 5

Overall disappointed. Not recommended

Having bad experience and disappointed on first tingkat order. Bad CS experience too.
But good delivery & punctual guy.
Beansprout not fresh and overcooked.
Threw away the whole box.
Pig trotter was served with big pcs of bony fats than any meat.
Processed food also considered as dishes
Some dishes /soups either too salty/oily or tasteless.
Repeated seaweed soup and beansprout
Overall disappointed on 1st Try
Lunch/Dinner Tingkat (5 Days, 3 Dishes + Soup OR 4 Dishes)
K
Choo Verified Purchase
3.0 / 5

Food quality is deteriorating.

Is Tingkat food healthy? I received this Fatty pork belly . The pork is too fatty and disgusting that we had to remove away the fats from meat. You can see that half of the portions are fats! This is so unhealthy! Very disappointed.

Hope this caterer can definitely do better and not to use cheap pork fats to make up half the portion of the dish as meat.
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Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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A customer just placed an order for delivery on 7th Nov, 9:30AM
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